Front Desk Supervisor

Front Office Manager — Dermatology
OptiSkin Medical | Upper East Side, Manhattan
Full-Time | On-Site | Monday–Friday, 8:30 AM–5:30 PM

OptiSkin Medical is seeking an experienced Front Office Manager to lead the front-office team and oversee daily administrative operations at our medical and cosmetic dermatology practice.

This is a hands-on leadership position. You will work alongside the front-desk staff while taking responsibility for team performance, efficient scheduling, accurate payments, and a welcoming, professional patient experience. The right candidate is organized, dependable, comfortable supervising others, and able to bring calm and structure to a busy office.

Responsibilities

Staff Leadership

• Recruit, onboard, train, supervise, and evaluate front-office staff as necessary.
• Create staff schedules, arrange coverage, and assign daily responsibilities.
• Set clear expectations, provide constructive feedback, and address performance concerns with management.
• Ensure patient messages, scheduling requests, and administrative tasks are completed promptly and accurately.
• Develop and maintain practical front-office procedures.

Patient Experience

• Oversee and actively participate in patient check-in, checkout, scheduling, phones, and patient communications.
• Maintain a warm, attentive, and discreet experience from the first inquiry through follow-up.
• Resolve escalated patient concerns and scheduling conflicts with professionalism and sound judgment.
• Ensure accurate patient registration, records, and insurance information.

Scheduling and Practice Flow

• Manage medical and cosmetic appointment schedules, including procedure-specific booking requirements and follow-ups.
• Monitor cancellations, scheduling gaps, and delays, and take appropriate action.
• Coordinate with physicians, medical assistants, and billing staff to support efficient patient flow.
• Ensure front-office staff understand cosmetic services, scheduling requirements, and relevant patient instructions.

Payments and Office Policies

• Oversee collection of copays, outstanding balances, cosmetic deposits, and procedure payments.
• Reconcile daily patient payments and resolve discrepancies with the billing team.
• Apply cancellation, payment, and card-on-file policies consistently.
• Maintain patient confidentiality and ensure front-office staff follow privacy requirements and practice policies.

Technology and Communication

• Ensure accurate and effective use of electronic medical records, scheduling platforms, and patient communication systems.
• Train front-office staff on system workflows and process updates.
• Maintain regular communication with the COO, Dr. Markowitz, and billing leadership.
• Identify recurring operational problems and implement improvements with management.

Qualifications

• At least five years of medical front-office experience, including at least two years supervising staff.
• Dermatology or medical aesthetics experience strongly preferred.
• Experience managing provider schedules, patient payments, insurance-related administrative workflows, and patient concerns.
• Strong organizational skills, attention to detail, and clear verbal and written communication.
• Ability to prioritize competing demands while remaining composed and courteous.
• Proficiency with electronic medical records and scheduling systems; Modernizing Medicine experience preferred.

Compensation and Benefits

• Annual salary: Based on relevant experience.
• Medical, dental, and vision insurance.
• Access to a 401(k) retirement plan.
• Paid time off, paid sick time, and designated paid holidays.

To Apply

Please submit your resume highlighting your medical-office experience and prior staff-management responsibilities.

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Dermatology practice: 3 years (Required)

Ability to Commute:

• Manhattan, NY 10128 (Required)

Ability to Relocate:

• Manhattan, NY 10128: Relocate before starting work (Preferred)

Work Location: In person