Front Desk Supervisor

Position Overview

Hotel Blackhawk Hotel. Nights, Days, Weekends a must

We are seeking a strong, experienced Front Desk Supervisor to lead our front office team and ensure every guest receives exceptional service from arrival to departure. This role is ideal for a hands-on leader who thrives in a fast-paced hospitality environment, sets high standards, and leads by example.

Key Responsibilities

• Supervise daily front desk operations, ensuring efficiency, accuracy, and professionalism
• Lead, coach, and motivate front desk agents to deliver outstanding guest service
• Serve as the primary point of contact for escalated guest concerns and VIP requests
• Monitor check-in/check-out processes to ensure a smooth and welcoming experience
• Train new team members and reinforce service standards and hotel policies
• Assist with scheduling, shift coverage, and staff performance management
• Ensure proper handling of reservations, billing, and cash transactions
• Coordinate closely with housekeeping, maintenance, and management to meet guest needs
• Maintain a polished, organized, and guest-ready front desk environment

Required Qualifications

• 3–5+ years of hotel front desk experience, with at least 1–2 years in a supervisory or leadership role
• Strong leadership and team-building skills
• Excellent communication and conflict resolution abilities
• Proven ability to manage high-pressure situations with professionalism
• Solid understanding of hotel operations, reservations systems, and guest service standards
• Flexible availability, including evenings, weekends, and holidays

Preferred Qualifications

• Experience with property management systems (PMS) such as Opera, FOSSE, or similar
• Background in training and developing high-performing teams
• Strong attention to detail and organizational skills

What We Offer

• Competitive pay based on experience
• Opportunities for growth within the hotel
• Supportive and team-oriented work environment
• The chance to play a key leadership role in delivering exceptional guest experiences