Front Desk Supervisor – Full Time

Overview

Holiday Inn Express Long Island City – Queens, NY

Pay: $25.00 per hourJob Type: Full-TimeSchedule: Flexible availability required, including evenings, weekends, and holidays.

Job Description

Holiday Inn Express Long Island City is seeking an experienced, dependable, and motivated Front Desk Supervisor to join our management team.

The ideal candidate must have strong leadership skills, excellent customer service experience, and the ability to oversee daily Front Desk operations in a fast-paced hotel environment.

Key Responsibilities

• Supervise daily Front Desk operations and ensure excellent guest service.
• Lead, train, and support Front Desk Agents.
• Handle guest complaints and service recovery professionally.
• Ensure smooth check-in and check-out procedures.
• Monitor room availability, reservations, and daily hotel operations.
• Ensure compliance with IHG brand standards and hotel policies.
• Complete daily reports, shift recaps, and proper shift handovers.
• Handle cash transactions and billing concerns accurately.
• Work closely with Housekeeping, Engineering, and hotel management.
• Take ownership of the assigned shift and assist with operational needs.

Qualifications

• Previous hotel Front Desk experience required.
• Previous hotel supervisory or leadership experience strongly preferred.
• Knowledge of OPERA PMS preferred.
• IHG hotel experience is a plus.
• Excellent communication and problem-solving skills.
• Ability to multitask and work independently.
• Professional appearance and positive attitude.
• Strong leadership, reliability, and organizational skills.

Schedule Requirements

Must have flexible availability.

• Full-time position.
• Primarily PM shift, with flexibility to cover other shifts as needed.
• Must be available to work weekends and holidays.
• Must be dependable and willing to adjust schedules based on hotel operational needs.

What We’re Looking For

We are looking for a hands-on leader who takes initiative, supports the team, maintains high guest satisfaction standards, and understands the importance of teamwork and accountability.

Pay Rate: $25.00 per hour

Location: Holiday Inn Express Long Island City, Queens, NY

We look forward to welcoming a dedicated professional to our team!

Pay: $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person