Front Desk Support at Counseling Office

We are seeking a warm and experienced in-person front desk (15 to 20 hours) to support our mental health office in Bowie, MD. Duties may include scheduling appointments, faxing documents, calling patients, and responding to patient concerns, requesting medical records, and other duties.

Our ideal candidate is energetic, friendly, empathic, attentive, computer savvy, and organized. The candidate has:

• Must be comfortable speaking with patients and scheduling over the phone
• Excellent verbal and written communication skills for and MUST be able to produce clear professional emails
• Knowing how to bill/process payments, calling insurances
• Must have 1+ year(s) of front desk appointment scheduling experience
• Experience with Gmail and sorting data in Excel/ Google Sheets spreadsheets
• Computer Savvy/proficient in EHR/EMR systems (We use Simple Practice!)
• Experience operating cell and office phones
• Ability to meet deadlines!

The candidate must be a quick learner and able to perform most functions with personal initiative. This is an IN-PERSON part-time position, not a remote job. This position requires evening availability on weekdays (Monday–Friday, 4:30 PM–8:30 PM).

Must also be knowledgeable about HIPAA regulations.

Job Type: Temporary

Pay: $16.00 - $19.00 per hour

Benefits:

• Life insurance
• Retirement plan

Application Question(s):

• Are you able to multitask with office phones?
• Are you comfortable with working late afternoons and evenings? Some shifts will start later in the day (4:30pm+) and end at 8:30pm.
• Are you Tech-Savvy?
• Do you have experience with using an EMR/EHR? Please list which ones you are comfortable with. Candidates with this experience will be highly considered.
• This is a temporary position (15-25 hours). There is opportunity for growth after 90 days. Is this feasible for you?

Experience:

• Multi-line phone systems: 1 year (Preferred)
• Appointment scheduling: 1 year (Required)
• Microsoft Excel/Google Sheets: 1 year (Required)

Work Location: In person