Front Desk Supv

Job Overview

As a Front Office Supervisor, you will be responsible for ensuring the highest level of customer service is provided to guests and visitors. You will supervise and coordinate the activities of the front desk and front office staff to ensure a seamless check-in and check-out process, answer guest inquiries, and resolve any issues that may arise during their stay. You will also play a key role in training and mentoring front office staff to maintain high service standards.

What You'll Be Doing

• Guest Services:

• Greet and welcome guests in a friendly and professional manner.

• Assist guests with check-in and check-out procedures.

• Handle guest complaints and concerns, ensuring prompt resolution.

• • Coordinate with other hotel departments to fulfill guest requests and special arrangements.

• Staff Supervision:

• Train and supervise front desk agents and other front office staff in partnership with Front Office Manager

• Ensure staff adheres to dress code and grooming standards.

• Address disciplinary issues as needed.

• Problem Resolution:

• Handle difficult or complex guest situations and escalate as necessary.

• Ensure guest privacy and security protocols are followed.

• Assist in Implementation of effective strategies to minimize guest complaints.

• Training and Development:

• Provide ongoing training to front office staff on guest service standards and procedures.

• Foster a positive and collaborative work environment.

• Assist in the onboarding and training of new employees.

What You Bring:

• High school diploma or equivalent (a bachelor's degree in hospitality management or a related field is preferred).
• Previous experience in a front desk or guest service role, with at least 1-2 years of supervisory experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Knowledge of hotel management software and reservation systems.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Benefits:

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Flexible Spending Accounts
• 401(k) Retirement Plan with Company Match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED

Experience

Required

• 1 - 2 years: Previous hotel front office supervisory experience is required. Hilton Brand would be extremely helpful

Education

Preferred

• Associates or better

Behaviors

Preferred

• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause
• Leader: Inspires teammates to follow them
• Functional Expert: Considered a thought leader on a subject
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Self-Starter: Inspired to perform without outside help
• Financial: Inspired to perform well by monetary reimbursement
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Goal Completion: Inspired to perform well by the completion of tasks
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.