Front Desk Team Coordinator

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Assistant Spa Director

At Heights Wellness Retreat Boerne, we believe that wellness is not a luxury-it’s a lifestyle. Our Retreats are

thoughtfully designed to nourish the body, mind, and spirit-offering guests a sacred space to rise to their

highest potential. We’re the only wellness destination that combines premium massage and skincare

therapy with innovative hands-free therapies under one roof.

We're seeking a proactive, passionate, and detail-driven Assistant Spa Director to support the daily

operations of our retreat. In this role, you’ll report to the Spa Director and help ensure operational

excellence, team development, and five-star guest experience in alignment with our brand promise:

Join a Retreat that’s Redefining Wellness!

Why You’ll Love It Here:

• Beautiful, tranquil retreat environment
• Innovated therapies – Halo Salt Therapy, Infrared Sauna, Cryotherapy, Lymphatic Drainage

Technology and more

Company Perks

• Steady Book of Business
• Professional and Safe Environment
• 401k & Wellness Reimbursement
• Paid Time Off
• Free Monthly Services
• Paid Training, Employee Discounts, and more
• Competitive Pay includes tips, commission, and bonus opportunities

Schedule/Expected work hours

• 6–8-hour shifts
• Must be able to work varied shifts to include evenings, weekends and holidays.

Responsibilities

• Champion the Cloud 9 Wellness Experience, ensuring each guest receives personalized care from

arrival to departure.

• Promote the therapeutic and wellness benefits of massage, skincare therapy, and touchless services.
• Partner with the Retreat Director on membership strategy, including overcoming obstacles and

building rapport within the team.

• Foster meaningful connections that empower guests on their wellness paths.
• Resolve guest concerns with empathy, professionalism, and alignment to brand tone.
• Assist with recruitment, hiring, training and developing and retaining team members.
• Facilitate front desk associate training and coaching with role-playing to support membership

sales.

• Support Membership Retention

Qualifications

• Minimum one year of experience sales. Required
• Must be full-time 5 days a week.
• Minimum of one year of leadership experience. Required
• Working knowledge of Zenoti or similar spa management software is preferred.
• Familiarity with operating standards in a branded or franchise environment is preferred.
• Excellent at guest communication. Required
• Excellent at building team culture. Required

Company Overview – At Heights Wellness Retreat, we believe wellness starts from within—and that
includes our team. We're more than just a spa; we're a sanctuary dedicated to nurturing not only our
guests' journeys, but our team members’ personal and professional growth. When you join Heights
Wellness Retreat, you’re not just starting a job—you’re joining a movement dedicated to lifting others
and yourself. Let us help you rise to your full potential.
Core Values

• Anything is Possible
• Lead with Heart
• Purpose over Pride
• Fiercely Obsessed with Succes

Each Heights Wellness Retreat location is independently owned and operated by franchisees of Elevated Brands Franchising ("EBF"). Franchisees are the sole employers in their Heights Wellness Retreat location, and franchisees are not acting as an agent of EBF or its affiliates. Hiring criteria, benefits, and compensation are set by each individually owned and operated Heights Wellness Retreat location which may vary from location to location.