Front Desk Worker (West 140th St)

Intro/Program Description: Goddard Riverside is a well-established Manhattan community-based agency with an annual operating budget of approximately $ 50 million. Goddard Riverside is one of New York City’s leading human service organizations meeting the basic needs of children, youth and families, homeless people, and older adults across Manhattan and New York City.

Purpose of Position: The Front Desk Worker serves as the first point of contact for residents, visitors, vendors, and staff. This position is responsible for maintaining building security, providing excellent customer service, monitoring building activity, and ensuring that all visitors and contractors follow building policies and procedures. The Front Desk Worker helps create a safe, professional, and welcoming environment for residents and guests.

Schedule: Multiple positions, Tuesday -Friday; Wednesday-Sunday, 12:00am-8:00am

Hourly Range: $23.38-$27.04/hr

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Role, Responsibilities, and Essential Duties

• Monitor the front entrance and always control access to the building.
• Verify identification for all visitors and ensure they are authorized to enter.
• Enforce all visitors, guests, and building access policies.
• Monitor security cameras and building activity throughout the shift.
• Conduct routine walkthroughs of common areas as required.
• Immediately report suspicious activity or security concerns to management or emergency services.
• Maintain the security of keys and access control systems.
• Greet residents, visitors, vendors, and staff professionally and respectfully.
• Provide information and assistance to residents as appropriate.
• Complete accurate daily shift logs.
• Prepare detailed incident reports before the end of each shift.
• Maintain visitor logs and contractor sign-in/sign-out sheets.
• Record maintenance requests and notify maintenance staff or management.
• Answer incoming telephone calls and direct them appropriately.
• Receive and distribute packages, deliveries, and correspondence according to property procedures.
• Maintain confidentiality of all resident information.

Qualifications/Educational Requirements

• High school diploma or GED required.
• Previous experience in supportive housing, residential services, security, customer service.
• Ability to remain calm and professional during emergencies.
• Basic computer skills, including Microsoft Office and email.
• Experience preparing written incident reports preferred.
• Ability to work effectively with individuals from diverse backgrounds

Knowledge, Skills and Abilities

• Strong problem-solving skills
• Strong interpersonal and communication skills
• Customer service skills

Physical Requirements/Working Conditions

• Able to lift 50lbs, walking distances, climbing stairs

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.