Front desk/bistro position

Job Summary

Courtyard by Marriott Cleveland Airport North is looking for a friendly, dependable, and customer-focused Front Desk / Bistro Associate to join our hotel team. This position is responsible for providing excellent guest service at the front desk while also assisting with the hotel's Bistro and food and beverage operations.

The ideal candidate is professional, energetic, organized, and able to work comfortably in a fast-paced environment while handling multiple responsibilities.

Key ResponsibilitiesFront Desk

• Welcome guests with a friendly and professional attitude.
• Complete guest check-in and check-out accurately and efficiently.
• Process room assignments, payments, and guest requests.
• Answer telephone calls and respond to guest inquiries.
• Provide information about hotel amenities, services, and local attractions.
• Handle reservations, cancellations, and modifications as required.
• Address guest concerns and work to resolve issues promptly and professionally.
• Maintain accurate guest records and follow hotel procedures for cash and credit card transactions.
• Maintain confidentiality and protect guest information.
• Communicate effectively with housekeeping, maintenance, management, and other departments.
• Monitor the lobby and front desk area to ensure it remains clean, organized, and welcoming.
• Follow all hotel security, safety, and operational procedures.

Bistro / Food & Beverage

• Greet Bistro guests and provide friendly and attentive service.
• Take food and beverage orders accurately.
• Prepare and serve beverages and food items according to hotel standards.
• Operate the point-of-sale system and process payments accurately.
• Maintain proper cash handling procedures.
• Restock food, beverages, supplies, and other Bistro items.
• Monitor product freshness, expiration dates, and inventory levels.
• Maintain cleanliness and sanitation of the Bistro, counters, tables, equipment, and surrounding areas.
• Follow all applicable food safety and sanitation procedures.
• Assist with opening and closing the Bistro according to established procedures.
• Prepare the Bistro area for the next shift.
• Communicate inventory shortages and equipment issues to management.

Guest Service

• Provide a welcoming experience from arrival through departure.
• Respond quickly and professionally to guest questions and requests.
• Anticipate guest needs and provide helpful recommendations.
• Maintain a positive attitude when handling difficult situations.
• Represent the hotel professionally at all times.

Qualifications

• Previous hotel, front desk, restaurant, Bistro, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Professional appearance and positive attitude.
• Basic computer skills and ability to learn hotel systems.
• Ability to handle cash and credit card transactions accurately.
• Ability to multitask and remain organized in a busy environment.
• Strong attention to detail.
• Dependable and punctual.
• Ability to work independently and as part of a team.
• Must be available to work flexible shifts, including mornings, evenings, weekends, and holidays.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry food, beverage, and front desk supplies as needed.
• Ability to bend, reach, and move between the front desk, Bistro, storage areas, and other hotel areas.
• Ability to work in a fast-paced environment.

What We Offer

• Competitive hourly pay
• Employee hotel discounts
• Opportunities for advancement
• Training and development
• Opportunity to grow within Modern Management Company

Pay: $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Work Location: In person