Front desk/Night Audit

Job Overview

Join our dynamic hospitality team as a Front Desk/Night Audit Associate, where your energy and dedication will create memorable guest experiences around the clock. In this vital role, you will serve as the welcoming face of our property, ensuring seamless check-ins, check-outs, and guest services during evening hours. Your expertise in hotel management systems and customer service will help uphold our reputation for excellence. If you thrive in a fast-paced environment and possess a passion for hospitality, this position offers an exciting opportunity to contribute to a vibrant resort or hotel setting.

MUST HAVE OVER NIGHT AVAILIBILITY

MUST BE 21+

MUST HAVE RELIABLE TRANSPORTATION

Previous night audit/ front desk experience is a plus but not a requirement.

Duties

• Greet guests warmly upon arrival, providing exceptional front desk service and assistance with reservations using property management systems such as OPERA or similar platforms
• Manage guest check-in and check-out processes efficiently while maintaining accurate records of all transactions
• Conduct night audit procedures by reconciling daily financial reports, updating reservation records, and ensuring data accuracy across property management systems
• Respond promptly to guest inquiries via phone or in person, delivering courteous and professional communication that enhances guest satisfaction
• Handle guest requests, resolve issues with customer service problem-solving skills, and escalate concerns when necessary to ensure positive guest relations
• Monitor hotel safety protocols and emergency procedures, including hotel emergency procedures, to maintain a secure environment for guests and staff
• Maintain detailed shift reports, incident logs, and audit documentation to support operational transparency and accountability

Requirements

• Proven experience in hospitality management or hotel front desk operations with familiarity using property management systems like OPERA or comparable platforms
• Strong customer service skills with an emphasis on phone etiquette and client communication
• Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively
• Knowledge of hotel emergency procedures, guest services standards, and resort experience is preferred
• Excellent organizational skills with attention to detail for night audit processes and financial reconciliation
• Ability to work overnight shifts in a fast-paced environment while maintaining professionalism and enthusiasm
• Prior experience in hospitality reservation systems, hotel management, or property management systems (PMS) is advantageous

Join us in delivering outstanding hospitality experiences! We are committed to fostering an inclusive environment where energetic team members can grow their careers while providing exceptional service. This paid position offers valuable opportunities to develop your skills in the vibrant world of hotel management and guest relations.

Pay: $12.00 - $13.50 per hour

Expected hours: No less than 30.0 per week

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person