Front Desk/Night Auditor

Front Desk/Night Auditor

Quality Inn & Suites Thunder Bay Downtown
Thunder Bay, ON

Quality Inn & Suites Thunder Bay Downtown is currently seeking a reliable and customer-focused Front Desk/Night Auditor to join our team. This position may be full-time or part-time contract, with the possibility of extension.

Key Responsibilities:

• Answer reservation calls and respond to guest inquiries in a professional manner
• Check guests in and out, and issue room keys to registered guests
• Handle guest requests and resolve concerns courteously and efficiently
• Set up and maintain the morning breakfast according to brand standards
• Perform other duties as assigned

Qualifications:

• Minimum 1–2 years of customer service experience required
• Previous hotel experience preferred
• Knowledge of ChoiceADVANTAGE PMS is an asset
• Strong communication and interpersonal skills
• Ability to multitask and remain calm under pressure
• Ability to work independently as well as in a team environment
• Proactive mindset with strong problem-solving skills

Schedule & Availability:

• 16–24 hours per week (hours vary depending on occupancy)
• Must have open availability
• Shifts include evenings, weekends, overnight shifts, and holidays
• Hotel operates 24 hours a day

We are looking for someone who takes pride in delivering excellent guest service and is eager to grow within the hospitality industry.

Pay: From $17.60 per hour

Work Location: In person