Front Desk/Night Auditor

Job Overview

Join our dynamic hospitality team as a Front Desk/Night Auditor, where your energy and dedication will create memorable guest experiences around the clock. In this vital role, you will serve as the first point of contact for guests, ensuring smooth check-in and check-out processes while maintaining exceptional customer service standards. Your expertise in hotel management systems, bilingual communication skills, and hospitality knowledge will help uphold our reputation for excellence. This position offers an exciting opportunity to combine hospitality management with night-shift responsibilities, contributing to the seamless operation of our property during overnight hours.

Duties

• Welcome guests warmly and handle all front desk operations with professionalism and enthusiasm using property management systems such as OPERA or similar platforms.
• Conduct night audits by reconciling daily financial transactions, preparing reports, and ensuring accuracy in guest billing and account settlements.
• Manage guest inquiries via phone communication, providing information about hotel amenities, local attractions, and resolving issues promptly through effective customer service problem-solving.
• Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and meet quality standards for late-night arrivals.
• Enforce hotel emergency procedures, including safety protocols and incident reporting, to ensure guest safety at all times.
• Maintain detailed records of all transactions, guest requests, and incidents during your shift to support operational efficiency.
• Assist in handling multilingual or bilingual client communication to enhance guest relations and accommodate diverse clientele.

Qualifications

• Proven experience in hospitality management or hotel front desk operations, preferably with resort or hotel experience.
• Strong knowledge of property management systems (PMS) such as OPERA or comparable platforms.
• Excellent customer service skills with a focus on guest relations and problem-solving abilities.
• Ability to work independently during night shifts while maintaining high energy levels and attention to detail.
• Familiarity with hotel emergency procedures and safety protocols is highly desirable.
• Multilingual or bilingual capabilities are a plus, enhancing communication with a diverse guest base.
• Previous experience with hospitality reservation systems and front desk functions is preferred.

Join us in delivering outstanding hospitality experiences 24/7! Your dedication will help create a welcoming environment that guests remember long after their stay.

Pay: $9.00 - $13.00 per hour

Work Location: In person