Front Desk/Night Auditor

Job Overview

Join our dynamic hospitality team as a Front Desk/Night Auditor, where you will be the welcoming face and the vigilant guardian of our property during evening and overnight hours. This pivotal role combines guest relations, administrative oversight, and security responsibilities to ensure a seamless experience for our guests while maintaining the integrity of hotel operations. Your energetic and professional approach will help create memorable stays and uphold our commitment to exceptional service.

Duties

• Greet guests warmly upon arrival, providing outstanding customer service and addressing inquiries with enthusiasm and professionalism
• Manage guest check-in and check-out processes efficiently using property management systems (PMS) such as OPERA or similar platforms
• Conduct night audits by reviewing daily financial transactions, reconciling accounts, and preparing reports to ensure accuracy and accountability
• Handle reservation modifications, cancellations, and special requests through hospitality reservation systems and direct client communication
• Maintain security protocols by monitoring CCTV surveillance, conducting patrols, and responding promptly to emergency situations following hotel emergency procedures
• Answer all incoming phone calls with excellent phone etiquette, providing information or directing calls appropriately
• Assist with guest services including concierge functions, resolving issues promptly through customer service problem-solving skills, and ensuring guest satisfaction throughout their stay

Skills

• Proven experience in hospitality management or hotel front desk operations with a strong understanding of property management systems (PMS) such as OPERA or comparable platforms
• Exceptional customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are highly valued
• Knowledge of hotel emergency procedures, guest relations, and hospitality best practices to ensure safety and satisfaction
• Strong organizational skills for night audit procedures, financial reconciliation, and detailed record keeping
• Excellent phone communication skills coupled with professional phone etiquette to handle inquiries efficiently
• Ability to work independently during night shifts while maintaining high energy levels and attention to detail
• Resort or hotel experience preferred, especially in environments requiring multilingual client interaction or complex guest needs

Embark on a rewarding career where your enthusiasm for hospitality makes a difference! We are dedicated to fostering a supportive environment that values your contributions while offering opportunities for growth within the hotel management industry.

Work Location: In person