Front Desk/Night Auditor

PLEASE READ THIS CAREFULLY... This Shift is for Night Audit... 10pm - 6am

LAUNDRY... IF YOU ARE NOT ABLE AND WILLING TO DO LAUNDRY... WASHING AND FOLDING TOWELS AND SHEETS... PLEASE DO NOT APPLY FOR THIS JOB.

Guest Service Agent: Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Position Requirements: Immediately greet guest and offer to assist with their needs. Register and assign guests to hotel rooms. Establish method of payment and verify credit. Make and confirm reservations. Compute bills, collect payments, and make change for guests. Transmit and receive messages, using telephones or PMS system. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Perform bookkeeping activities, such as balancing accounts and conducting audits. Be aware of guest satisfaction scores and work toward increasing them.

Extra Duties Include:

• Wash, Dry, Fold Laundry
• Restocking and tending to breakfast room during breakfast hours.
• Clean lobby area

Job Type: Full-time

Pay: $11.00 - $12.00 per hour

Benefits:

• Employee discount

Experience:

• Hotel: 1 year (Required)

Work Location: In person