Front End Assistant Manager

Front End Assistant Manager - FT 40 hrs. per wk.

Department: Front End
Reports To: Front End Manager
FLSA Status: Non-exempt
Salary Level: $22.00 - $34.00 / hr.

Summary: Ensure store security, provide strong customer service and ensure smooth store operations during designated shifts. The Assistant Front End Manager assists in the supervision of the front end staff and other departments in the absence of a department manager.

Essential Duties and Responsibilities: Include the following: Other duties may be assigned.

Customer Service –

• Handle customer questions and complaints that cannot be resolved by other staff.

Safety and Security –

• Maintain security of store during shift, ensure that store is opened and closed following security procedures.
• Keep store in clean, orderly condition during shift. See that spills and hazardous conditions are cleaned up.
• Deal with shoplifters, disorderly customers, and medical emergencies in accordance with established procedures.

Supervisory –

• Schedule and ensure lead cashiers, cashiers, utility clerks and courtesy clerks breaks
• Assigned cashiers, utility clerks and courtesy clerks secondary tasks. Under special circumstances, prioritize work in the store and reassign employees’ tasks.
• Troubleshoot equipment breakdowns during shift as needed, using established procedures.
• Observe status of each department and report discrepancies, performance problems or other relevant conditions to Front End Manager.
• Secure all cash at day end (make sure all cashiers have put away drawers and money bags are in safe).
• Approve checks, make front end/store “judgment calls”, provide change for cashiers, approve refunds, etc.
• Ensure cashiers sign off registers.
• Implement (advanced) training for cashiers at Front End Manager’s request.
• Community updates, procedures, etc. to cashiers
• Meet with Front End Manager as scheduled
• Increase accuracy in scanning through communication with scanning coordinator
• Facilitate other tasks assigned by Front End Manager.

Responsibilities to Safety:

• Protect the safety of self, co-worker's, and BriarPatch Co-op patrons at all times.
• Report any potentially harmful equipment or situations to the immediate supervisor without delay.
• Report safety-related accidents and incidents at once to supervisor.
• Follow all company and safety policies and procedures.
• Operate equipment in a safe manner that will not lead to injury of self or others.

Supervisory Responsibilities: Supervises lead cashiers, cashiers, utility clerks and courtesy clerks.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• High school diploma or GED certificate preferred
• Excellent cashiering skills/knowledge of store register system
• Strong leadership skills
• Excellent customer service skills
• Reliable, predictable attendance
• Ability to remain calm under pressure
• Strong communication skills

Language Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.

Mathematical Skills:

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio and percent.

Reasoning Ability:

• Ability to solve practical and complex problems and deal with a variety of concrete variables in situations
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or electronic form.
• Computer Skills:
• An individual should have knowledge of:
• Internet software
• Inventory software
• Order processing systems
• Spreadsheet software and
• Word Processing software.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Stand
• Walk
• Use hands and fingers
• Handle or feel
• Reach with hands and arms
• Stoop
• Kneel
• Crouch or crawl
• Talk or hear
• Taste or smell
• Be regularly exposed to natural oils, chemicals and odors/fragrances, including perfumes, colognes and scented lotions

The employee must regularly lift and/or move up to 50 pounds safely.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to a moderate to high level of noise and occasional changes in temperature.

Responsibilities to Sustainability:

• Contribute to sustainability efforts at BriarPatch that support a sustainable community through:
• Minimizing waste by reducing and reusing materials and resources when possible.
• Proper recycling and composting.
• Water & energy conservation.
• Seeking methods to make departmental functions more sustainable and taking an active role to implement them

Responsibilities to Diversity, Equity, and Inclusion:

• Value and support a work environment that includes people of different identities from diverse backgrounds