Front End Manager

Description:

Reports Directly to: General Manager

Classification: Non-Exempt

Pay Range: $21 - $25

Role Level: Class 4

Location: 571 South Ave.

Union Position: Non-Union

Work Location: Cash Office / CS Desk

Job Summary:

The Front-End Manager oversees all cashier, customer service, and front-end operations. This role ensures a welcoming experience for shoppers and fosters an efficient, friendly, and cooperative environment.

Supervisory Responsibilities:

• Supervises Front End Supervisors, Front End Team Members, Customer Service and Maintenance staff.

Duties & Responsibilities:

• Manages daily front-end operations including cash handling, scheduling, and customer engagement.
• Ensures cashiers meet excellent customer service standards.
• Resolves customer issues and concerns promptly and professionally.
• Maintains register accuracy and oversee daily balancing and deposits.
• Trains and coaches staff on POS systems, policies, and service expectations.
• Submit shift notes each day and review shift notes submitted by Front End Supervisors.
• Maintains cleanliness and organization throughout the store.
• Assists with membership/ownership sign-ups and inquiries.
• Supports storewide merchandising and promotional initiatives.
• Oversees Special Orders and Webcart orders and ensures that all front end staff are trained on these procedures.
• Oversees evening closing protocols and coordinates with the rest of the management team on store security procedures.
• Fills coverage for Front End and Maintenance shifts as needed.
• Collaborates with the Marketing Coordinator on content for social media platforms.
• Communicates with other departments on coverage, issues, mark-downs and promotions.
• Performs other duties as assigned.

Requirements:

Required Skills & Abilities:

• Strong leadership and communication skills.
• Exceptional customer service abilities.
• Expertise in POS systems and cash reconciliation.
• Ability to manage conflicts and problem-solve quickly.

Education & Experience:

• High school diploma required; associate or bachelor’s degree preferred.
• 2–4 years of retail or customer service leadership experience.
• Experience overseeing cashiers or front-end teams strongly preferred.

Physical Requirements:

• Ability to stand for long periods.
• Ability to lift 30 lbs. occasionally.
• Mobility throughout store.

Work Environment:

• Fast-paced retail environment with continual customer interaction.