Front End Manager

Job Summary

We are on the lookout for a passionate and dynamic Front End Manager to lead our customer service team. In this role, you'll be the driving force behind creating a welcoming shopping environment, managing daily cash and customer service operations, and ensuring our customers receive top-notch service. If you thrive in a lively retail setting, enjoy leading teams, and have a knack for sales and organization, this position is perfect for you!

Company Overview

Foodsmiths is a well-established Natural Health Food Store nestled in the charming town of Perth, Ontario. With 50 years of innovation in the industry, we are proud to serve our community and visitors from afar. Our store is dedicated to promoting health and wellness through quality products and exceptional customer care.

Duties

• Lead and supervise front-end staff, including cashiers and sales associates, to ensure excellent customer service.
• Oversee daily store operations, including opening and closing procedures, merchandising, and maintaining store presentation.
• Manage cash handling processes accurately and ensure POS (Point of Sale) systems operate smoothly.
• Train, and develop team members to enhance their sales skills, product knowledge, and customer service capabilities.
• Handle customer inquiries, resolve complaints promptly, and foster positive shopping experiences.
• Coordinate with purchasing and merchandising teams to ensure proper stock levels and attractive displays.

Requirements

• Proven supervisory or team management experience within retail environments.
• Strong skills in negotiation, communication, and customer service.
• Knowledge of retail sales techniques, merchandising standards, POS systems, and cash handling procedures.
• Ability to train staff in customer service, cash handling, product knowledge, and store policies.
• Excellent organizational skills with effective time management; capable of multitasking in a fast-paced setting.
• Demonstrated leadership qualities combined with a friendly phone etiquette approach.

Join us as a Front End Manager where your leadership will inspire your team to deliver outstanding service while helping our store thrive!

Pay: $42,000.00-$46,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Life insurance
• On-site parking
• RRSP match
• Store discount

Work Location: In person