Front End Shift Lead (Cashier)

Please note that this is a full time position. Part-time or seasonal applicants will not be considered. Work schedule includes weekends and holidays as well as opening and closing shifts. The stores hours of operation are Monday-Saturday 8:00am-7:00pm and Sunday 9:00am-7:00pm.

Company Overview

Market Fresh is Guelph’s premier independent gourmet grocer focused on local producers and products. We have been in operation for over 20 years and pride ourselves on offering exceptional customer service and quality food. Our full-service grocery store includes a scratch bakery, butcher shop, deli, commercial kitchen, Gourmet to Go Cafe, full kitchen, garden centre and giftware area. Market Fresh is a celebration of fine food—making us a destination shopping experience for community members and visitors. Our MF in the Community program seeks to raise awareness and funding for local not-for-profit programs and charities aligned to our mission to buy local, be local, support local.

Position Summary

The Shift Lead Cashier is responsible for overseeing front-end operations, ensuring efficient and accurate transactions, and providing outstanding customer service. This position serves as the go-to person for the cashier team during assigned shifts, helping to coordinate workflow, resolve customer concerns, and support store leadership with daily operations. The Shift Lead will perform all standard cashier duties while also assuming leadership responsibilities such as training new employees, managing breaks and shift coverage, and assisting with opening and closing procedures. The ideal candidate demonstrates reliability, strong communication, and the ability to lead by example in a fast-paced retail environment.

Job Structure

This is a full-time, hourly wage position. Work schedule includes weekends and holidays as required. Paid vacation accrual at 4%. Health benefits are available after 6 months of employment.

Responsibilities

• Deliver and demonstrate optimal customer service.
• Supervise and support cashier team during assigned shifts.
• Handle customer inquiries, complaints, and escalations professionally.
• Ensure accurate cash handling and POS transactions.
• Perform daily opening and closing duties (register balancing, safe counts, etc.)
• Train and mentor new and existing cashiers.
• Maintain a clean, organized, and customer-friendly checkout area.
• Monitor break schedules and ensure proper shift coverage.
• Enforce company policies and loss prevention procedures.
• Communicate with management regarding shift performance, issues, or improvements.

Qualifications

Skills and Experience

• 1-2 year experience working cashiering, retail or customer service.
• Prior leadership or shift supervisor experience preferred.
• Proficient in handling cash, operating registers, and managing receipts.
• Ability to contribute to a team culture in fast paced work environment.
• Passion for food and community.
• Demonstrated organization skills.
• Multi-tasking skills.

Pay: From $18.25 per hour

Expected hours: 37.0 – 44.0 per week

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Flexible schedule
• On-site parking
• Store discount
• Vision care

Application question(s):

• Are you available for full time employment?
• Please describe your weekly availability for shifts.

Work Location: In person