Front Line Manager

Company Description Bajaj Life Insurance is one of India’s fastest-growing life insurance companies, offering diverse products such as ULIPs, term plans, retirement solutions, and child policies to support long-term financial security and life goals. With over 3.47 crore policyholders, a strong asset base, high claim settlement ratio, and robust solvency margin, the organization emphasizes trust, stability, and customer-centric service. Its wide distribution network of hundreds of branches, thousands of insurance consultants, and leading bank partnerships ensures accessible insurance solutions across the country. Bajaj Life promotes a culture of innovation, collaboration, and professional growth for its 27K+ employees and has received multiple awards for digital innovation and employer excellence. Customers benefit from convenient digital and WhatsApp-based services, making policy management and support easily accessible.

Role Description The Front Line Manager is a full-time, on-site role based in Delhi, NY, responsible for leading and supervising a team of insurance sales and service professionals. This role involves planning and monitoring daily operations, ensuring sales targets and service standards are met, and providing guidance and support to team members. The Front Line Manager will coach and train team members, conduct performance reviews, and foster a collaborative, customer-focused environment. The role includes coordinating with cross-functional teams, tracking key performance indicators, and implementing process improvements to enhance efficiency and customer satisfaction. The Manager will also ensure adherence to company policies and regulatory requirements while representing Bajaj Life’s values and service ethos at the branch level.

Qualifications

• Demonstrated People Management and Team Management skills to lead, motivate, and develop front-line staff.
• Strong Operations Management capabilities for overseeing daily branch activities, processes, and performance metrics.
• Excellent Communication skills for interacting with customers, team members, and senior stakeholders.
• Experience in Training team members on products, sales techniques, customer service, and compliance best practices.
• Background in insurance, financial services, or banking, with a clear understanding of sales and customer service operations.
• Ability to work in a fast-paced environment, manage multiple priorities, and drive results against defined targets.
• Proficiency in using CRM tools, reporting systems, and basic office software to manage workflows and data.
• Bachelor’s degree in business, finance, management, or a related field; relevant professional certifications are an advantage.