Front of House Admin - Private GP Clinic

Private GP Receptionist

Join our team! We have a part time position available (up to 20 hours per week).

Well Life Clinic St Albans opened its doors on 3rd August 2026 as our third Private GP clinic in addition to our Surrey based Cobham and Oxted clinics. We have quickly built a reputation for excellence in patient care and service.

We’re now seeking a dedicated, long-term team member someone local to St Albans and surrounding areas who understands and is part of the community to join us with 10+years experience as a Front of House / Treatment Coordinator. You’ll bring professionalism, warmth, and efficiency to every interaction, ensuring each patient experience is personal, seamless, and truly five-star.

If you take pride in creating memorable first impressions, thrive in a fast-paced environment, and are passionate about both healthcare and exceptional customer service, we’d love to hear from you.

Your Role
As the first point of contact for patients, you’ll set the tone for their entire experience. From greeting patients with genuine warmth to coordinating treatments and managing bookings, you’ll play a vital role in supporting both our clinical and administrative teams.

Key Responsibilities

1. Patient Experience & Reception Excellence

• Welcome every patient with professionalism, empathy, and a reassuring smile.
• Manage patient check-ins via our systems (training provided)
• Process payments, update records, and ensure all contact and communication preferences are captured accurately.
• Support patients with accessibility needs to ensure an inclusive and comfortable visit.
• Handle patient queries confidently, escalating where needed to the Clinic Manager ensuring resolution and satisfaction.

2. Front of House

• Maintain an immaculate and calming reception environment throughout the day.
• Monitor and order stock for the reception area as required.
• Ensure all check-lists are completed each morning and evening when the clinic is opened/closed.
• Collaborate closely with clinicians and the Clinic Manager to ensure smooth daily operations.

3. Appointments, Referrals & Payments

• Manage bookings for consultations, diagnostics, and third-party referrals.
• Process payments securely and provide clear after-visit information to each patient.

4. Data Privacy & Security

• Uphold the highest standards of patient confidentiality and GDPR compliance.
• Manage visitor sign-ins and security protocols with professionalism.

5. Systems & Technology

• Use digital tools and platforms to manage appointments, payments, and records.
• Liaise with IT support for any system updates or troubleshooting.

6. Health & Safety

• Ensure all patient-facing areas remain tidy, safe, and hazard-free.
• Report any maintenance or safety issues promptly to management.

7. ADHD Service

• Seeing our NHS and Private ADHD patients through their ADHD assessment journey from start to finish; from data entry inputting referral details, to initial contact and appointment booking, to managing follow-ups, referrals and prescription admin.

What We Are Looking For

• A smart, friendly, confident communicator with a genuine passion for delivering outstanding service. Must be able to make phone calls and respond/answer emails as needed.
• Previous experience in a front-of-house, reception, or customer-facing role is a must. Healthcare experience desirable but not essential.
• A proactive, positive attitude ready to go the extra mile for patients and colleagues alike. The ability to work alone or within the team is imperative to your success.
• Highly organised with excellent attention to detail with the ability to find solutions to challenges as they arise.
• Strong IT literacy - confident using Microsoft Office and online booking systems.

Why Join Well Life Clinic?

• Be part of a forward-thinking healthcare brand that blends clinical excellence with premium hospitality.
• Work alongside a supportive and dynamic team.
• Opportunities for personal and professional development within our growing network of clinics.
• Competitive hourly rate (£13.50–£15.00 DOE) with structured reviews and growth potential.

Ready to Apply?

Take the next step in your career with Well Life Clinic.
Send your CV with a covering letter about why you’d be a great fit.

Thank you for considering Well Life Clinic, where exceptional care begins the moment you walk through the door.

Job Types: Full-time, Permanent

Pay: £13.50-£15.00 per hour

Benefits:

• Employee discount

Application question(s):

• Have you worked in a medical environment before?

Experience:

• Customer service: 10 years (required)

Work Location: In person