Front of house

About the role

We are seeking an enthusiastic and customer-focused Front of House professional to join the team at Mint and Co in Melbourne. This is a full-time position based in Melbourne VIC 3000, where you will be the face of our establishment and play a crucial role in creating memorable experiences for our guests. As a Front of House team member, you will be instrumental in delivering exceptional service, maintaining our high standards, and ensuring every guest feels welcome and valued from the moment they arrive.

Key responsibilities

• Greeting guests warmly and professionally upon arrival, managing seating arrangements and maintaining the dining flow
• Taking food and beverage orders accurately and ensuring timely delivery to the kitchen
• Serving food and beverages with attention to detail and adherence to service standards
• Responding promptly to guest requests and addressing any concerns with professionalism and courtesy
• Clearing and resetting tables efficiently whilst maintaining high standards of cleanliness
• Processing payments accurately and securely using point-of-sale systems
• Collaborating with kitchen and back-of-house staff to ensure smooth operations
• Maintaining knowledge of menu items, specials, and available options to provide informed recommendations
• Upholding health and safety standards and following all hospitality protocols
• Contributing to a positive team environment and supporting colleagues during busy service periods

What we're looking for

• Prior experience in a waiting staff or front of house role within a hospitality setting
• Excellent communication and interpersonal skills with a genuine passion for customer service
• Strong attention to detail and the ability to multitask effectively in a fast-paced environment
• Physical stamina to stand for extended periods and carry items safely
• Proficiency with point-of-sale systems and basic numeracy skills for handling payments
• Knowledge of food safety and hygiene practices
• Flexibility with working hours, including evenings, weekends, and public holidays as required
• A positive attitude, reliability, and a willingness to learn and develop within the role
• Preferred: Experience in fine dining or a boutique hospitality venue
• Preferred: Current RSA (Responsible Service of Alcohol) certification

About us

Mint and Co is a vibrant hospitality venue located in the heart of Melbourne. We are committed to delivering outstanding service, quality cuisine, and an inviting atmosphere that keeps our guests coming back. Our team is at the heart of everything we do, and we pride ourselves on fostering a collaborative and supportive workplace where staff can thrive and develop their careers.

What we offer

We believe in investing in our team members and creating a workplace where you can grow and succeed. We offer competitive remuneration, a supportive team environment, and opportunities for professional development within the hospitality industry. We value work-life balance and offer roster flexibility where possible. Our staff enjoy access to team discounts, ongoing training, and a positive workplace culture where your contributions are recognised and appreciated.

Apply now

If you are ready to deliver exceptional front of house service and be part of our dynamic team at Mint and Co, we would love to hear from you. Please submit your application today.