Front of House

Front of House – Gateford Lodge - Worksop

Are you looking to work in a care environment and keep your adminstrative skills up to date? Are you looking for a more fulfilling position? Do you want a friendly and busy company to work for?

At home the front of house is the face of the home, you will be the voice people hear upon calling for general enquiries for their family, to arrange visits to their family or for being enquired to work with us! You are integral to the home.

This position is 9am to 5pm and working on a 3 days on, 3 days off rolling rota, which will include some weekend shifts.

Do you feel unfilled in your current position and feel you need a new lease of life? Do you enjoy speaking with all types of people daily? Do you want to continue developing your administrative skills? Then we have a position which may be very interesting to you.

At Gateford Lodge in Worksop the Front of House is vital to the functioning of the home. You are the face and voice that represents our visions and values. You are responsible for aspects of administration, finance, HR, payroll and more!

The working hours are as follows:

2 weeks - 4 days (including the weekend) 9am to 5pm - (Approximately)

2 weeks - 3 days 9am to 5pm - (Approximately)

You will promote the home and company to potential customers, appropriate authorities and colleagues in a pleasant, caring and professional manner. You will liaise and build relationships with relatives, residents, professional service providers and other visitors.

There are many duties as Front of House at Richard House, and these include:

· To answer the telephone promptly and deal with enquiries in a helpful, courteous and welcoming manner, being aware of the need to maintain confidentiality at all times regarding staff and residents,

· To ensure that the homes filing system is maintained accurately and promptly,

· Manage petty cash, resident’s monies and staff lunch monies,

· To provide all information that may be required by the Head Office Finance Department, in particular all information required for the production of monthly accounts,

· Advise employees on HR policy or where to find information,

· Understand the benefits associated with working with Tanglewood Care and be able to explain them to new members of the team,

· Ensure that all new members of the team complete their induction,

· Ensure that all end of probation interviews are carried out, paperwork is completed and records update,

· To accurately record and up-date information on personnel record files,

· Regular and timely maintenance of all employees’ personal data including change of name, address, bank account information, variations to contractual terms and conditions, changes to rates of pay and alterations in contractual hours,

· Ensure all starters and leavers are updated in the system weekly in order to ensure that payroll is accurate, and no overpayments are made to leavers,

· Ensure that all absences are maintained accurately including, holiday, sickness and unauthorised absence,

· Ensure that all employees’ timesheets are accurate, signed off by the unit manager and hours input into the payroll system on a weekly basis,

This list is not exhaustive but it gives you a strong indication of the individual we would like. If you feel this is new challenge and will expand upon your experience then please do get in touch.

We value our staff and if you want to make a difference for yourself and our residents then apply! We all share the same Unique Vision and Values and if you do too then come and join us:

United

Nurturing

Innovative

Quality

Understanding

Empathetic

Tanglewood have competitive rates of pay, stability in shift patterns and an abundance of benefits:

· Meals included on shift,

· Induction and initial training for the role you begin,

· Ongoing refresher training and staff development and unique training tailored to your career route,

· Time and a half on all bank holidays,

· Refer a friend scheme,

IND MP

Job Type: Permanent

Pay: £17,850.00 per year

Benefits:

• On-site parking
• Referral programme

Experience:

• Care home: 1 year (preferred)
• Receptionist: 1 year (preferred)

Work Location: In person