Front of House Shift Lead

Duckstache Hospitality is excited to announce that we are looking for a talented hospitality professional to join our management team as a Front of House (FOH) Shift Lead at Doko and Bar Doko. This position is full-time, working a flexible schedule averaging 30-35 hours a week, and must be available to work weekends. This role is paid hourly with a starting pay of $20 an hour. As an employee of Duckstache Hospitality, you are also eligible for our benefits program, which includes company-sponsored health insurance after the completion of a 60-day probationary period. Additionally, you will receive company-wide dining discounts at all Duckstache Hospitality restaurants.

About Doko

Chefs Patrick Pham and Daniel Lee have over 30 years of combined experience in Japanese cuisine and sushi. They established their culinary careers in Houston where they worked together for four years at an award-winning Japanese restaurant. Pham and Lee teamed up to bring new curated dining concepts to Houston’s food scene and kicked off a series of omakase pop-up dinners called Secret Taste. In 2019 Pham and Lee opened Kokoro Sushi and Yakitori in the Bravery Chef Hall in Downtown Houston, and following their success opened Handies Douzo shortly after along with Aiko & Himari. Doko is a chef-driven concept where Chef Patrick and Daniel will be showcasing their talent and creativity daily.

Job Purpose

At Duckstache Hospitality, our leads are dedicated to upholding our cultural values while ensuring the highest standards in food quality, cleanliness, and service. The Front of House (FOH) Shift Lead is responsible for assisting managers and chefs in overseeing guest satisfaction during restaurant service while performing front of house duties during a shift. This role requires a strong commitment to excellence, leadership, and teamwork to maintain a positive and efficient restaurant environment.

Duties and Responsibilities

The primary job duties and responsibilities of being a FOH Shift Lead include but are not limited to the following:

• Lead employees throughout the shift in the absence of managers and chefs.
• Handles guest relations in the absence of management, ensuring guest concerns and feedback are appropriately directed through the proper channels.
• Assists the management team with restaurant opening and closing duties, and serves as the acting manager when managers or chefs are not present.
• Must learn and be knowledgeable of the food and beverage menus.
• Prepares dining room, bar, and alleyway for service.
• Accurately take guests orders.
• Provide outstanding table maintenance for guests throughout their meal.
• Confident and professional salesmanship.
• Excellent food and beverage handling and service.
• Ability to use Point of Service computer system (POS) to enter guests’ food and beverage orders.
• Cash handling of guests checks including credit card payments utilizing a POS system
• Ability to train new employees.
• Implements processes, procedures, and protocols set by the management team.
• Must monitor the quality of guest service to ensure guest satisfaction.
• Conducts oneself at the highest level and is an example to all staff.
• Must adhere to sanitation, safety, and food regulations.
• Must maintain and uphold dress code standards.
• Able to be a liaison between the front of house and back of house during the shift.
• Assist managers and chefs in maintaining and ordering products.
• Maintains communication through daily logs established by management and chefs.
• Performs other duties as assigned.

Qualifications

Duckstache Hospitality requires the minimum qualifications to successfully perform the position of FOH Shift Lead.

Language:

• Fluent speaking, reading, and writing: English. Spanish preferred but not required.

Qualifications:

• 3+ years of relative experience
• TABC Certified
• Texas Managers Food Handlers certificate
• Outstanding guest service skills
• Ability to memorize recipes and beverage lists
• Flexible availability in scheduling
• Capacity to multitask
• Ability to work as part of a team

· May require a bachelor's degree, depending on years of experience.

Working Conditions

The incumbent will be working in a restaurant setting, on the floor with guests, in the kitchen and dish area. Potential hazards include but are not limited to cuts, slipping, tripping, falls and burns. Frequent hand washing is required.

Physical Requirements

The incumbent is required to stand/walk for long periods of time. Incumbent is regularly required to talk and hear. This position is very active and requires the ability to lift up to 40 lbs. and be able to constantly move around in the restaurant.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay: $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid training
• Vision insurance

Work Location: In person