Front of House Supervisor

Wellbean Co is expanding and we are looking for the right supervisor to join us in our journey of growth. Step into leadership without the late nights as our Front of House Supervisor.

Wellbean Co, a social enterprise of the Toowoomba Hospital Foundation, is looking for a Front of House Supervisor to join our team in a hands-on role focused on batch production, consistency, and kitchen organisation.

The opportunity

This is a hands-on leadership role within a structured, supportive environment, offering consistent weekday hours and the opportunity to genuinely influence how our cafés operate.

How will you do this

This is a hands-on leadership role responsible for overseeing front-of-house operations, supporting staff, and ensuring consistent, high-quality service across sites.

You will work closely with the Hospitality Manager, taking ownership of daily service execution, team leadership, and operational standards.

You’ll work across two key areas:

• Main café operations (Toowoomba Hospital Campus)

• Central production hub (Baillie Henderson Campus)

Supervisors rotate between these areas, which encourages:

• Fresh perspective for each location

• Continuous system refinement and improvement

• Broader understanding of the operations

You will do this by….

• Leading front-of-house service during shifts

• Supporting, training, and guiding team members

• Ensuring daily checklists and operational systems are followed

• Managing day-to-day service flow and resolving issues

• Maintaining high standards in presentation, cleanliness, and customer experience

• Managing ordering and stock control for front-of-house operations

• Ensuring all service areas are fully stocked and ready for trade

• Communicating effectively with kitchen and leadership teams

• Identifying opportunities to improve service, workflow, and consistency

About You

• Previous experience in a café or hospitality leadership role

• Strong customer service and communication skills

• Confident leading a team in a fast-paced environment

• Organised, reliable, and solutions-focused

• Strong understanding of ordering, stock control, and daily operations

• Enjoys improving systems and processes — not just maintaining them

• Comfortable working across different areas of an operation

Why you’ll love this role and your new employer

• Daytime hours (early starts, early finishes)

• Stable, system-driven environment

• Opportunity to lead across multiple café locations

• A role where you can improve systems and make an impact

• Supportive leadership team and clear operational structure

• Purpose-driven work that helps fund local healthcare

Wellbean Co is a social enterprise of the Toowoomba Hospital Foundation, meaning your work helps raise funds that support patients, staff and local healthcare services.

Additional Benefits

• Stable, predictable roster

• Stronger work-life balance than traditional hospitality roles

• Opportunity to work within a supportive and improvement-focused team environment

• Access to salary packaging / fringe benefit options where applicable

Now that you know more, has the idea of this role sparked something in you? If so, apply today! For confidential enquiries or to obtain a copy of the PD – please contact Kaylah Anderson on [07 4616 6166](tel:07 4616 6166) or email [email protected].