Front of House Supervisor

Cox’s Yard is Stratford-upon-Avon’s iconic riverside destination, home to a vibrant bar and restaurant, coffee shop, live entertainment space, and boutique accommodation. We’re a lively, people‑focused venue where no two days are the same and great hospitality is at the heart of everything we do.

As we continue to grow and evolve, we’re building a team that shares our energy, creativity, and passion for people. Joining Cox’s Yard means being part of a supportive, hands‑on environment where no two days are the same and where your ideas and personality genuinely matter.

If you’re excited by lively venues, love working with people, and want to be part of a standout destination in the heart of Stratford-upon-Avon, we’d love to hear from you.

Position:

We are looking for talented, motivated and passionate Front of House staff to join our team in delivering an exceptional customer experience and a mouth-watering food offering.

Front of House duties include:

• Taking responsibility for the customer journey, ensuring their experience is second to none
• Taking accurate orders and working closely with kitchen staff
• Ensuring payments and receipts are correct
• Confidently recommending menu and drinks offerings
• Observing service and standards and reporting any incidents or issues
• Being a supportive and proactive team member

Requirements:

We’re seeking a confident, people‑focused Supervisor who can lead from the front and keep daily operations running smoothly. You’ll set clear expectations, support your team to deliver great results, and create a positive, motivated working environment.

Key Requirements:

• Strong communicator — able to give clear direction, listen actively, and keep the team informed.
• Confident decision‑maker — calm under pressure and able to resolve issues quickly and fairly.
• Team motivator — builds morale, recognises great work, and helps others perform at their best.
• Organised and proactive — stays on top of priorities, delegates effectively, and keeps standards high.
• Fair and consistent leader — treats everyone with respect and models the behaviour expected from the team.
• Problem‑solver — adaptable, solution‑focused, and able to navigate change with confidence.
• Performance‑focused — monitors progress, gives constructive feedback, and supports development.

Other information:

We will offer you a great package:

• £13.50-£14.00 p/h + tips
• 28 days holiday
• Company Pension scheme
• Retail and beer discounts
• Fun culture surrounded by a supportive team
• Refer a friend Bonus
• Employee Assistance programme
• Benefits portal
• Career development programme
• 30% dining discount of all managed houses
• Great working environment and great prospects!