Front of House Team

Lottie's has opened on the first floor of Faradays, the new luxury department store at 131 Queen Street. It's the latest venture from Emett Group, the team behind much-loved Auckland restaurants Onslow and Gilt Brasserie, both located just around the corner.

Inspired by the great London department store dining rooms of the past, Lottie's is a contemporary take on a much-loved tradition. There's an all day menu of timeless classics, pastries, afternoon tea, alongside classic cocktails and plenty of champagne.

Hiring now

We're looking for the next team of front of house stars to join Lottie's following it's popular opening and to be part of this exciting new venue.

The Details

• Lottie's operates seven days a week, including public holidays
• Hours are built around the store trading hours of 10.00am to 6.30pm
• There will be occasional evening trading and extended hours during the busy Christmas period
• Additional event shifts will provide further opportunities to increase your earnings.

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Why Work With Us

We take care of our people.

Get Rewarded

• Competitive salary with real earning potential, including a generous tip structure shared across kitchen and front of house
• Performance incentive bonus when weekly revenue goals are reached
• Pick up evening events to boost your income, plus other shifts across the group
• Refer a friend and earn up to $500

Grow Your Career

• Genuine pathways for career development and progression
• Specialist workshops and in-house training to extend your knowledge
• External courses covering leadership, operations, and more
• Cross-train across our venues - no two days are the same
• Open book management - we share our weekly budgets and financial goals, so you always understand how the business is tracking

Feel Looked After

• Delicious staff meals, every shift
• Dining privileges across our entire group - experience each unique venue
• Employee Assistance Programme - free, confidential support for your health and wellbeing

Belong to Something

• A team culture built on real support
• Annual parties and regular team events
• A workplace where you're valued

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Positions

Lottie's Duty Managers (x2)

Responsibilities include

• Effectively lead a busy Front of House team and supervise during their shift
• Actively participate in the cycle of service as needed
• Maintain proper flow of service while upholding service standards, product quality, and cleanliness
• Oversee breaks, start and finish times
• Manage and address any questions, issues or complaints the Front of House team have during their shift
• Respond to customer complaints or inquiries. Solicit customer feedback, input, and information through various communication vehicles
• Responsible for opening and closing of venue floor and bar
• Create and run daily briefings before each service

Qualifications

• A minimum of 3 years experience working in an equivalent venue
• Knowledge of POS systems
• Hold LCQ certificate

The Role

• Permanent
• Full time (minimum 30 hours per week) or part time (15-20 hours per week)
• Rostered shifts that can include weekends, some evenings and public holidays

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Lottie's Waiters (x2)

Responsibilities include

• Ensure that guests are well cared for throughout their dining experience and strive to exceed their expectations
• Follow our detailed sequence of service
• Present menus, describe specials and limited time offers
• Assist guests with their food/beverage selections making recommendations based on guest preferences
• Study the food glossary and stay current with daily menu additions and specials
• Process food and beverage orders accurately into the point of sale
• Present orders to the table, answer questions and attend to guests requests

Qualifications

• Minimum 2 years experience working in an equivalent venue
• A genuine passion for hospitality and creating memorable guest experiences.
• Excellent communication and interpersonal skills.
• The ability to remain calm, organised, and efficient during busy service periods.

The Role

• Permanent
• Full time (minimum 30 hours per week) or part time (15-20 hours per week)
• Rostered shifts that can include weekends, some evenings and public holidays

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Lottie's Bartenders (x2)

Responsibilities include

• Develop cocktail, beer and spirit offerings in conjunction with the Bar Manager
• Receive, process and deliver drink orders
• Prepare garnishes to meet set restaurant standards
• Ensure the bar area is kept clean and tidy
• Maintain and keep clean bar equipment, glassware and utensils

Qualifications

• Minimum 2 years experience in an equivalent venue
• Have knowledge of local and international beverage trends.
• Enjoy the creativity of developing offerings with a twist

The Role

• Permanent
• Full time (minimum 30 hours per week) or part time (15-20 hours per week)
• Rostered shifts that can include weekends, some evenings and public holidays

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Lottie's Baristas (x2)

Responsibilities include

• Prepare and serve consistently high-quality coffee, tea and beverage offerings to our guests
• Set up, operate and maintain the coffee station to the highest standards throughout service
• Maintain excellent product knowledge and confidently answer guest questions about coffee and beverage offerings
• Manage coffee orders efficiently during busy service periods while maintaining quality and attention to detail
• Ensure coffee equipment is cleaned, maintained and used correctly

Qualifications

• Minimum 2 years experience in an equivalent venue
• A genuine passion for coffee and delivering exceptional hospitality
• Strong attention to detail and commitment to consistency
• Confidence engaging with guests and creating a welcoming atmosphere.

The Role

• Permanent
• Full time (minimum 30 hours per week) or part time (15-20 hours per week)
• Rostered shifts that can include weekends, some evenings and public holidays

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If you're ready to take your hospitality career to new heights as part of the team at Lottie's, apply now with your CV and cover letter, stating the position you're interested in.