Front Office Admin

Purpose

The purpose of the Front Office Administrator role is to provide professional, welcoming, and efficient front office and administrative support to ensure the smooth day-to-day operation of the school. The Front Office Administrator serves as a key point of contact for students, parents, staff, visitors, and external stakeholders, while maintaining accurate records, coordinating communication, and supporting the school’s administrative processes in an international education environment.

Duties & Responsibilities

1. Front Office & Reception:

• Welcome and assist students, parents, staff, visitors, and other stakeholders in a professional and friendly manner.
• Manage the reception area, visitor registration, incoming calls, emails, correspondence, and general enquiries.

1. Communication & Customer Service:

• Respond to front office enquiries and provide accurate information regarding school procedures, schedules, events, and services.
• Direct enquiries and requests to the appropriate department, staff member, or school leadership as required.

1. Student and Parent Support:

• Assist students and parents with routine administrative enquiries and provide appropriate support in accordance with school procedures.
• Coordinate student sign-in/sign-out, late arrivals, early departures, and other front office records as required.
• Maintain confidentiality when handling student, parent, and staff information.

1. Administrative Records:

• Maintain accurate physical and digital records, correspondence, forms, and other front office documentation.
• Support the preparation, filing, scanning, copying, and distribution of administrative documents.

1. Scheduling & Coordination:

• Assist with appointments, meetings, school events, and other activities requiring front office coordination.
• Coordinate with academic and non-academic departments to ensure information and administrative requests are communicated in a timely manner.

1. School Operations Support:

• Support daily administrative operations, including coordination of deliveries, couriers, contractors, and external visitors.
• Assist with emergency, safety, and other school procedures as directed by school leadership.

1. Office Management:

• Monitor front office supplies, forms, and basic administrative resources and request replenishment when required.
• Maintain a clean, organized, professional, and welcoming front office environment.

1. General Administrative Support:

• Provide administrative assistance to school leadership and relevant departments as required.
• Assist with data entry, reports, photocopying, scanning, filing, and other routine administrative tasks.

1. Professional Standards:

• Represent the school in a professional, courteous, and culturally sensitive manner.
• Uphold the school’s values and contribute to a positive and inclusive environment for students, families, and staff.

Qualifications & Experience

●Diploma or Bachelor’s degree in Business Administration, Hospitality, Communication, Education Administration, or a related field.

●Minimum 1–2 years of experience in front office, administration, customer service, reception, or a similar role, preferably in a school, international organization, hospitality, or service environment.

●Strong organizational and administrative skills with good attention to detail.

●Strong written and verbal communication skills in Bahasa Indonesia and English.

●Friendly, professional, and service-oriented approach when dealing with students, parents, staff, and visitors.

●Ability to manage multiple tasks, prioritize effectively, and remain calm in a busy school environment.

●Ability to handle confidential information with integrity, discretion, and professionalism.

●Proficient in Microsoft Office Suite, email, and common administrative/document management systems.

●Proficient in English and comfortable communicating in an international school environment.