Front Office Admin

About the role

As a Front Office Admin, you will be responsible for managing the front desk, assisting members and guests, handling administrative tasks, and ensuring smooth daily front-office operations.

Key responsibilities

• Welcome and greet members, guests, and visitors in a friendly and professional manner
• Handle member check-in and check-out procedures
• Provide information regarding gym memberships, facilities, classes, promotions, and services
• Assist prospective members with membership inquiries and registration
• Handle membership administration, including new registrations, renewals, freezes, cancellations, and updates
• Manage front-office cash transactions and ensure accurate daily records
• Operate and update the gym's membership/POS system
• Respond to member inquiries through WhatsApp, phone calls, and other communication channels
• Handle complaints and member concerns professionally and coordinate with the relevant department when necessary
• Maintain accurate administrative records, reports, and daily front-office documentation

About you

• Minimum 1 year of experience in Front Office, Receptionist, Admin, Customer Service, Hospitality, Fitness, or a related position
• Good command of English, both verbal and written
• Excellent communication and interpersonal skills
• Friendly, professional, and customer-oriented personality
• Well-organized and detail-oriented
• Able to handle administrative tasks and basic computer systems
• Able to work independently as well as part of a team
• Able to work in a fast-paced environment
• Willing to work on weekends and public holidays according to the assigned schedule

Benefits

• Competitive salary
• Meal & transportation allowance
• Service charge
• BPJS Kesehatan & Ketenagakerjaan
• THR
• Annual leave
• Professional and supportive working environment
• Opportunity to grow within the Topgym team

About us

TOPGYM BALI is looking for a professional, friendly, and organized Front Office Admin to join our team.