Front Office Admin

Position: Front Office Admin
Company: AlShifa Cupping Clinic
Location: Coimbatore Branch
Employment Type: Full-time | On-site
Experience Required: Minimum 2+ years as a Front Office Executive/Admin (Coimbatore)
Reporting To: Center Head / Clinic Manager

About Us

AlShifa Cupping Clinic is a trusted wellness destination specializing in Hijama (cupping therapy) and holistic healing treatments. We are committed to safe, hygienic, and personalized care. As we grow our Coimbatore branch, we are looking for an experienced Front Office Admin to be the face of our clinic and drive patient experience and revenue.

Role Overview

We are seeking a confident, target-driven Front Office Admin with prior experience in a skin clinic or wellness clinic. The ideal candidate will manage day-to-day front desk operations, deliver an excellent patient experience, and actively contribute to revenue generation through conversions, upselling, and repeat business.

Key Responsibilities

Patient Handling & Front Desk

• Be the first point of contact — greet walk-ins and handle calls and WhatsApp enquiries warmly and professionally.
• Schedule, confirm, and manage appointments; coordinate therapist availability.
• Explain treatments, pricing, and packages clearly to patients.
• Maintain a clean, welcoming, and professional reception area.

Revenue Generation (Key Focus)

• Convert enquiries (calls, WhatsApp, walk-ins) into booked appointments.
• Upsell treatment packages, session bundles, and membership plans.
• Achieve monthly revenue targets set by the management.
• Follow up with existing and lapsed patients to encourage repeat visits.
• Collect Google reviews and drive patient referrals.

Billing & Administration

• Handle billing and payments (cash / card / UPI) with daily reconciliation.
• Maintain patient records, treatment registers, and appointment logs (clinic software/manual).
• Track and manage consumables and front office stock.
• Coordinate with therapists and the center head on patient flow and daily schedules.
• Handle patient feedback and complaints; escalate when needed.
• Support clinic marketing activities (offers, campaigns, in-clinic promotions).

Candidate Profile

Must-Have:

• Minimum 2+ years of experience as a Front Office Executive/Admin in Coimbatore.
• Prior work experience in a skin clinic, aesthetic clinic, or wellness clinic.
• Proven track record of revenue generation — conversions, upselling, and achieving targets.
• Fluent in Tamil and English (spoken and written).
• Strong communication and interpersonal skills with a pleasant, well-groomed personality.
• Comfortable with computers, billing software, and WhatsApp Business.

Good to Have:

• Experience independently managing a clinic front office.
• Familiarity with clinic management software/CRM.
• Target-oriented mindset with basic sales acumen.

What We Offer

• Competitive salary: ₹18,000 – ₹25,000 per month (based on experience) + performance incentives
• Supportive and growth-oriented work environment
• Opportunity to grow into a Clinic Administrator/Manager role

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person