Front Office Administration Assistant

Hebe Clinic is an aesthetic clinic located at Bangsar, Kuala Lumpur. We are committed to providing state of art aesthetic and wellness treatments, combining advanced technology with expert technique for our clients to achieve their desired beauty and wellness goals.

We are looking for passionate and dedicated individuals to join our team and be part of our exciting journey.

What you’ll be doing

• Greet clients warmly and create a welcoming atmosphere;
• Assist clients in completing necessary forms, ensuring accuracy and confidentiality;
• Answer inquiries about treatments, pricing, and promotions professionally and courteously;
• Schedule and confirm client appointments with reminders;
• Respond promptly to phone calls, emails, and social media messages regarding clinic services with clear information;
• Handle billing and payment transactions accurately, issuing receipts and invoices as needed;
• Ensure the reception area is tidy, well-stocked, and presentable at all times; and
• Encourage clients to book follow-up appointments and share feedback about their experience, gather client testimonials or reviews for marketing purposes.

What we are looking for

• Candidates must possess as least SPM/STPM/A-Level and above;
• Fresh graduate or with 1 year of working experience in Customer Service field;
• Well versed in English and Bahasa Malaysia, proficiency in other languages would be an added advantage;
• Good communication and customer relation skills; and
• Able to accept a fast learning pace, problem solving and dynamic working environment.

Why join us

• Entitled to a performance bonus, EPF, allowances, SOCSO & EIS;
• Employee benefits such as discount to treatment and products;
• Regular social events and team-building activities;
• Competitive salary depending on experience;
• Opportunity to make more via incentive; and
• Annual leave and major public holiday off.