Front Office Administrative Assistant

We are seeking a highly organized, motivated, and customer-focused Front Office Administrative Assistant to join our timeshare resort team. The ideal candidate will provide exceptional service to our guests and homeowners while assisting with daily administrative and front office operations.

This position is well suited for someone who enjoys working with people, has excellent attention to detail, and can effectively manage multiple priorities in a fast-paced hospitality environment.

Key Responsibilities

• Greet and assist guests and homeowners in a friendly, professional, and welcoming manner.
• Operate a multi-line phone system, efficiently handling incoming calls, questions, and inquiries.
• Perform accurate data entry, update records, and maintain organized filing systems.
• Manage and update inventory on third-party booking platforms.
• Process and coordinate in-house and third-party reservations.
• Accurately collect and process payments by cash, check, and credit card.
• Maintain an organized and professional front office by ensuring supplies are stocked and the workspace remains clean and orderly.
• Respond to guest and homeowner concerns, provide information, and assist with resolving issues in a courteous and professional manner.
• Communicate and collaborate effectively with team members to ensure smooth daily operations.
• Perform additional administrative and front office duties as needed.

Qualifications & Requirements

• Previous office, front desk, administrative, or hospitality experience preferred.
• Proficiency with computers and Microsoft Office, including Word and Excel.
• Strong organizational skills and excellent attention to detail.
• Ability to multitask, prioritize responsibilities, and work effectively in a busy environment.
• Excellent phone etiquette, communication, and customer service skills.
• Strong time-management skills and the ability to meet deadlines.
• Ability to work independently while also being a dependable team member.
• Professional appearance and a positive, courteous attitude.
• Ability to sit for extended periods and lift up to 40 pounds.
• Full-time/weekends and holidays is required.
• Employment is contingent upon successful completion of a background check and drug screening.

Benefits

• Full-time employment
• Health insurance available after the probationary period
• Life insurance available after the probationary period
• Paid time off available after one year of employment

Pay: $14.00 - $16.00 per hour

Expected hours: 40.0 per week

Benefits:

• Health insurance
• Life insurance
• Paid time off

Work Location: In person