Front Office Administrator

We are currently seeking a highly organised, motivated, and enthusiastic individual to join our team as a Front Office Administrator.

About the role

As the first point of contact for our business, you will play a key role in ensuring the smooth day-to-day operation of our front office.

Key responsibilities

• Providing a professional and friendly first point of contact for all company services
• Managing front desk operations while maintaining a well-presented reception area
• Processing payments accurately, including cash, cheque, and EFTPOS transactions
• Answering and directing incoming phone calls and emails
• Scheduling jobs and appointments
• Sorting, registering, and distributing incoming and outgoing mail
• Coordinating courier pickups and deliveries
• Assisting with customer enquiries in a timely and professional manner
• Performing general data entry, filing and record keeping
• Managing stock, including monitoring and maintaining inventory levels, ordering supplies, receiving and recording deliveries, organising storage areas, and assisting with stock take and inventory control

About you

• A warm, friendly, and professional manner with excellent communication skills
• Strong attention to detail and effective time management abilities
• A positive attitude with a willingness to learn and follow instructions
• A confident and professional phone manner
• The ability to work both independently and as part of a team
• The ability to perform in a fast-paced environment
• High levels of motivation, honesty, and conscientiousness
• Strong organisational skills with the ability to multi-task
• Proficient computer skills
• Previous experience within the IT industry or a similar technical environment (not essential)

Salary is negotiable and will be determined based on experience, skills, and performance.

Please note only shortlisted applicants will be contacted for an interview.

About us

Norris & Hyde IT is a leading privately owned Information & Technology company, providing a diverse range of IT support and sales to commercial and private customers throughout the Mid-West. Based in Geraldton, we pride ourselves on delivering reliable service and building strong client relationships.