Front Office Administrator

Job Overview

We are seeking a detail-oriented and personable Front Office Administrator to join our dental practice. This vital role serves as the first point of contact for patients and ensures the smooth operation of daily front office activities. The ideal candidate will be responsible for managing patient scheduling, verifying insurance, presenting treatment plans, collecting payments, and facilitating a welcoming environment for all visitors. This position offers an engaging opportunity to contribute to a professional healthcare setting while providing excellent customer service.

Duties

• Manage patient scheduling efficiently, including appointment bookings and adjustments as needed.
• Verify patient insurance coverage accurately to ensure proper billing and coverage details.
• Prepare and present treatment plans to patients, explaining procedures clearly and professionally.
• Collect payments from patients at checkout, process transactions accurately, and handle cash or electronic payments securely.
• Check patients in and out smoothly, ensuring all necessary documentation is completed and filed appropriately.
• Answer phone calls and respond to patient inquiries with professionalism and courtesy.
• Maintain a clean, organized front desk environment and ensure all administrative tasks are completed promptly.
• Collaborate with the dental team to support clinic operations and enhance patient experience.

Qualifications

• Prior experience in a dental or healthcare front office setting is required; training will be provided for the right candidate.
• Basic knowledge of scheduling procedures and insurance verification processes.
• Strong communication skills with the ability to present treatment plans effectively.
• Excellent organizational skills with attention to detail in handling appointments, payments, and documentation.
• Ability to multitask efficiently in a fast-paced environment while maintaining professionalism.
• Proficiency in using office software such as scheduling systems, billing software, or electronic health records is advantageous.
• A friendly demeanor with a commitment to providing outstanding customer service.

Pay: $20.00 - $25.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Treatment planning: 3 years (Required)
• Insurance verification: 2 years (Required)

Work Location: In person