Front Office Administrator

About the Role:

We are looking for a highly organized and tech-savvy Customer Success & Operations Specialist to join our team. In this hybrid role, you will be the primary point of contact for our customers while also managing critical back-office operations. You aren't just answering emails—you are actively processing orders, generating and reconciling invoices, and ensuring our operations run smoothly from purchase to delivery.

Key Responsibilities:

• Customer Experience: Act as the first point of contact for customer inquiries, resolving issues promptly and professionally via email and phone.
• Proactive Follow-Up: Track active orders and proactively follow up with customers regarding missing information, shipping delays, or payment statuses.
• Invoice & Order Processing: Accurately generate, process, and send out invoices. Reconcile billing discrepancies and ensure accounts are up to date.
• Tech & Systems Management: Navigate our internal software systems seamlessly to update account records, track inventory availability, and log customer interactions.
• Process Improvement: Help identify bottlenecks in our customer service or billing workflows and suggest tech-driven solutions to improve efficiency.

What We’re Looking For:

• Highly Tech-Savvy: You pick up new software quickly and are comfortable navigating multiple digital tools at once.
• Detail-Oriented: You can spot a billing error from a mile away and pride yourself on data accuracy.
• Exceptional Communicator: You can explain complex billing or shipping issues to customers in a clear, friendly, and de-escalating manner.
• Self-Starter: You don't wait to be told what to do; you look for problems to solve and customers to assist.

Requirements:

• Strong computer literacy and proficiency in spreadsheet software (Excel/Google Sheets).
• Excellent written and verbal communication skills.
• Ability to multitask between administrative duties and live customer support.

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)

Work Location: In person