Front Office Administrator / Customer Service

Front Office Administrator / Customer Service

Simmark | Electrical • Air Conditioning • Solar • Batteries • Maintenance
Immediate Start

About Simmark

Simmark is an established electrical and energy services business providing electrical, air conditioning, solar, battery and maintenance services to residential and commercial customers.

We are looking for a friendly, organised and confident Front Office Administrator to become the first point of contact for our customers and support the day-to-day flow of enquiries into the business.

About the Role

This is a customer-facing administration role, with the majority of your day focused on managing incoming phone calls and emails.

You'll be the first person many of our customers speak with, so we're looking for someone who is professional, approachable and comfortable spending a significant part of their day on the phone.

You'll work closely with our Scheduler / Operations Coordinator, receiving new enquiries and helping confirm appointments that have been allocated to our technicians.

Your primary responsibilities will include:

• Answering and managing incoming customer phone calls
• Monitoring and responding to incoming customer emails
• Taking details of new electrical, air conditioning, solar, battery and maintenance enquiries
• Accurately recording customer and job information within our systems
• Directing enquiries to the appropriate person or department when required
• Making outbound calls to customers to confirm appointments placed into the schedule
• Communicating appointment details and relevant information to customers
• Following up customers where additional information is required
• Maintaining clear and professional communication with customers
• Supporting the Scheduler / Operations Coordinator with customer communication
• Completing minor administrative and ad hoc office tasks as required

While there will be some general administration involved, the bulk of this position is managing customer enquiries, phone calls and appointment communication.

About You

We're looking for someone who genuinely enjoys speaking with people and can provide a professional and helpful experience from the first phone call.

You'll ideally have:

• Excellent phone manner and customer service skills
• Confidence handling a high volume of incoming calls
• Strong verbal and written communication
• Good general computer and IT skills
• Experience with email, Google Workspace or similar office platforms
• Basic experience with CRM or job-management systems, or the ability to learn them quickly
• Good attention to detail when recording customer and job information
• The ability to remain organised when managing multiple enquiries
• A positive and practical approach to solving customer enquiries
• The ability to work closely with schedulers, technicians and other office staff

Previous experience within an electrical, air conditioning, construction, maintenance or trades/service business would be an advantage, but is not essential.

More important is your ability to communicate well, stay organised and confidently manage customers over the phone.

What We're Offering

• Immediate start available
• Stable position within an established trades business
• Varied customer enquiries across electrical, air conditioning, solar, batteries and maintenance
• A clearly defined role focused primarily on customer communication
• Supportive office and field team environment
• Opportunity to develop your knowledge of the electrical and air conditioning service industry

If you're an experienced receptionist, customer service professional or administrator who enjoys being on the phone and being the first point of contact for customers, we'd like to hear from you.