Front Office Agent

Responsibilities:

• Be part of the guest service team to visualize, set service standards and expectations of unique guest experience
• Perform all front desk duties including reservations, cashiering, check-in and check outs in a friendly and efficient manner
• Maintain the hotel property management system and documentation efficiently
• Provide concierge services, luggage assistance, and communicate effectively via phone and email
• Ensure guests’ requests and queries are attended to promptly, politely and efficiently
• Ensure a high level of customer service is consistently maintained and exceed guests’ expectations

Requirements:

• Able to work shifts, weekends and public holiday
• Have good communication skills
• Team player and able to work independently
• Able to multitask and thrive in a fast-paced environment
• Candidates with any experience in customer service are welcome to apply