S
Studio M Hotel Singapore
Front Office Agent
2 months ago
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Important information
Contract type:
Permanent
Work mode:
Onsite
Published on:
25 August 2026
What they need
- Always greet guest in a friendly and professional manner according to hotel standards
- Engage with each guest as a unique individual and listen attentively to their request
- Perform accurate check in and checkout of guest daily
- Answer all incoming and outgoing calls in timely and professional manner
- Create reservation for any last minute arrival, walk in guest or in the event the absence of reservations team
- Run daily reports to check reservations for accuracy and identify any special request
- Responsible for a cash float throughout your shift and ensuring it balance correctly at the end of each shift
- Listen to guest’s complaint or concerns and resolve their issue in a timely manner
- Promote healthy upselling program in the department
- Encourage all guest to enroll Loyalty program
- Check hotel activity (arrivals, departure, special request) and communicate information with appropriate departments
- Keep track of guest lost & found items
- Manage guest information regularly and accurately
- Attend to guest enquiries for tours, transportations, directions, courier services, postages, restaurant reservations and more
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