Front Office Agent

Portier Hotels are hiring for a Front Office Agent of the most exciting boutique hotel opening in Hong Kong, located in the heart of Central as a part of a collection of architecturally distinctive boutique hotels that blend local culture, design, food, and community. The Arc House Hong Kong will offer 24 thoughtfully designed rooms and a vibrant food and beverage experience, including a ground floor restaurant, bar, and rooftop venue. It is a place for curious travellers, creative thinkers and modern explorers seeking authentic connections and memorable experiences.

The Front Office Agent provides front desk and guest services to ensure a smooth and welcoming experience from check-in to check-out, while completing audit procedures as required. You will create a positive first impression and support an exceptional guest experience.

Key responsibilities

• Achieve positive outcomes from Guest queries promptly and efficiently
• Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as needed
• Ensure that both the Front Office Manager are fully aware of any relevant feedback from guests or other departments
• Provide excellent customer service at all times
• Attend required training programs and support continuous learning and development initiatives
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures for the acceptance of foreign currencies, credit cards, and cash following the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

About you

• Previous experience in a customer-focused industry
• Cheerful outlook and excellent communication skills
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Willingness to work rotating shifts, weekends and public holidays
• Fluent written and spoken English is required,Cantonese and Mandarin proficiency would be advantageous.
• Previous experience in cash and digital cash handling
• Secondary education or above; a diploma in Hospitality, Hotel Management or a related discipline is preferred
• Experience with Cloudbed PMS or other hotel property management systems
• In-depth knowledge of the hotel, leisure, or service sector