Front Office Agent

Responsibilities A Front Desk Agent provides receptionist and customer service duties to ensure guests have a pleasant experience. Some of their duties and responsibilities include to:

• Welcome, greet and appreciate guests for using the establishment.
• Perform guest check-in and check-out duties.
• Address guest’s needs and resolve their concerns and complaints.
• Take online and phone reservations.
• Collect guest information, including contact details and dates of their stay.
• Assign rooms and hand out keys.
• Prepare bills and take payments.
• Take and pass on message to guests and act on requests in an efficient and prompt manner.
• Good knowledge in PMS, Opera.
• Fluency in Italian and English.