Front Office Agent

Key Responsibilities

1. Welcome and assist guests in a warm, professional, and attentive manner.
2. Handle guest check-ins and check-outs accurately and efficiently.
3. Provide clear and accurate information about guest rooms, resort facilities, services, and local attractions.
4. Handle guest requests and coordinate with relevant departments to ensure proper follow-up and completion.
5. Answer telephone calls and messages, and assist with room reservations as assigned.
6. Coordinate closely with Housekeeping, Food & Beverage, Engineering, and other departments to ensure a seamless guest experience.
7. Process payments, prepare relevant documents, and maintain accurate guest and transaction records in the system.
8. Handle guest enquiries, concerns, and complaints professionally, providing appropriate initial solutions and escalating matters when necessary.
9. Maintain the cleanliness and presentation of the Front Office area and perform all duties in accordance with the resort’s service standards and procedures.