Front Office Agent

EWAA Hotels is a distinguished group of Hotels & Resorts offering exceptional hospitality and quality services to guests. With a portfolio that includes 80 state-of-the-art properties across 14 cities in Saudi Arabia, EWAA Hotels caters to both business and personal needs through amenities like spacious conference halls, exhibition centers, and specialized catering. The group includes renowned brands such as Grand Plaza Hotels & Resorts, Al Muhaidb Hotels & Residence, and EWAA Express Hotels. Committed to sustainability, EWAA invests in its human capital and emphasizes creating a unique experience for guests. Join EWAA Hotels to contribute to achieving its vision and mission of excellence and community service.

Role Description The Front Office Agent will be responsible for welcoming guests, handling check-in and check-out procedures, managing guest requests, and ensuring a smooth and professional guest experience in accordance with hotel standards.

Key Responsibilities

• Welcome and assist guests professionally.
• Handle check-in and check-out procedures.
• Manage guest inquiries, requests, and complaints.
• Coordinate with Housekeeping and other hotel departments.
• Maintain accurate guest records and billing.
• Ensure high standards of guest service always.

Requirements

• Previous experience in a hotel or hospitality environment.
• Minimum 1–2 years of experience in Front Office or Reception.
• Good command of English.
• Excellent communication and customer service skills.
• Professional appearance and positive attitude.
• Ability to work under pressure and in a team environment.
• Knowledge of Opera PMS is preferred.
• Strong attention to detail and guest-focused approach.
• Willingness to work shifts, weekends, and holidays.