S
SHANG REGENCY HOTELS CORP.
FRONT OFFICE AGENT
21 days ago
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Important information
Contract type:
Permanent
Salary:
₱240,000 – ₱300,000 / year
Location:
Makati City, Metro Manila, Philippines
Work mode:
Onsite
Published on:
6 October 2026
What they need
- Welcome and greet guests in a warm, courteous, and professional manner.
- Assist guests with check-in and check-out procedures efficiently and accurately.
- Verify guest information, reservations, identification, payment details, and other required documents.
- Handle room assignments and coordinate with the appropriate departments regarding room availability and status.
- Process guest reservations, cancellations, extensions, and other booking-related requests.
- Provide accurate information regarding hotel facilities, services, room rates, policies, and available amenities.
- Respond promptly and professionally to guest inquiries, requests, concerns, and complaints.
- Handle telephone calls, messages, emails, and other forms of guest communication.
- Coordinate with Housekeeping, Maintenance, Security, Food and Beverage, and other departments to address guest needs and operational concerns.
- Maintain accurate records of guest transactions, room status, requests, and other front office activities.
- Process payments, refunds, and other financial transactions in accordance with company policies.
- Issue receipts, invoices, and other required documents.
- Monitor and maintain the security and confidentiality of guest information.
- Ensure that the front desk and surrounding areas are clean, organized, and presentable at all times.
- Monitor guest arrivals, departures, special requests, and VIP or special occasions.
- Assist guests with transportation arrangements, directions, local information, and other reasonable requests.
- Report operational issues, incidents, guest complaints, and unusual occurrences to the immediate supervisor or appropriate department.
- Perform proper endorsement and turnover of duties to the next shift.
- Follow all company policies, procedures, safety standards, and service standards.
- Maintain proper grooming, uniform, personal hygiene, and professional conduct at all times.
- Perform other related duties and responsibilities as may be assigned by the immediate supervisor or Management.
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