Front Office Agent

Job Overview

We are seeking an energetic and dedicated Front Office Agent for Marriot Property to be the welcoming face of our hospitality establishment. In this vital role, you will deliver exceptional guest experiences by managing front desk operations with enthusiasm and professionalism. Your proactive approach will ensure smooth check-ins, efficient reservations, and outstanding customer service that leaves a lasting positive impression. If you thrive in a dynamic environment and possess a passion for hospitality management, this is your opportunity to shine!

Responsibilities

• Greet guests warmly upon arrival, providing a friendly and professional first impression.
• Handle guest check-ins and check-outs efficiently using property management systems (PMS) such as Stay PMS new Power of M platform.
• Manage reservations accurately through hospitality reservation systems, ensuring all guest requests are fulfilled promptly.
• Respond to guest inquiries via phone and in person with excellent phone etiquette and customer service problem-solving skills.
• Provide information about hotel amenities, local attractions, and services to enhance guest experiences.
• Coordinate with housekeeping, maintenance, and other departments to address guest needs swiftly and effectively.
• Follow hotel emergency procedures diligently to ensure guest safety at all times.
• Maintain detailed records of guest interactions, complaints, and special requests for quality assurance purposes.

Skills

• Proven experience in hospitality management or hotel front desk operations, with familiarity using property management systems like OPERA or equivalent.
• Multilingual or bilingual abilities to communicate effectively with diverse guests from around the world.
• Strong customer service skills with a focus on guest relations and problem-solving capabilities.
• Knowledge of hotel emergency procedures and night audit processes to ensure operational excellence during all shifts.
• Excellent phone communication skills combined with professional phone etiquette.
• Experience working in resort environments or hotels with extensive guest services offerings is highly desirable.
• Ability to handle high-pressure situations calmly while maintaining a positive attitude.

Join us as a Front Office Agent and be part of a vibrant team committed to delivering memorable hospitality experiences! Your enthusiasm, attention to detail, and dedication will help create welcoming environments where every guest feels valued and cared for.

Work Location: In person