Front Office Agent

Job Summary

We are seeking an energetic and dedicated Front Office Agent to join our vibrant hospitality team! In this pivotal role, you will be the first point of contact for our guests, ensuring a warm, welcoming, and seamless experience from check-in to check-out. Your enthusiasm and professionalism will set the tone for guest satisfaction, making every visitor feel valued and cared for. With your strong communication skills and hospitality expertise, you will manage reservations, handle guest inquiries, and coordinate with various hotel departments to deliver exceptional service. This paid position offers an exciting opportunity to thrive in a dynamic hotel environment where guest relations and operational excellence are at the forefront.

Responsibilities

• Greet guests warmly upon arrival, providing a positive first impression of the hotel’s hospitality standards
• Manage reservations efficiently using property management systems (PMS) such as Stay PMS or similar platforms
• Handle guest check-in and check-out processes with accuracy and professionalism, including night audit procedures when applicable
• Respond promptly to guest inquiries via phone, email, or in person, offering expert guidance on hotel services and local attractions
• Maintain clear communication with housekeeping, maintenance, and other departments to ensure guest needs are met swiftly
• Assist guests with special requests, complaints, or emergencies following hotel procedures to ensure satisfaction and safety
• Uphold excellent phone etiquette and customer service standards during all interactions

Qualifications

• Proven experience in hospitality management or front desk operations within a hotel or resort setting
• Proficiency with property management systems (PMS), especially OPERA or comparable platforms
• Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively
• Strong knowledge of hotel emergency procedures and guest safety protocols
• Exceptional customer service skills with a problem-solving mindset to address guest concerns proactively
• Ability to communicate clearly via phone and in person while maintaining professional hospitality standards
• Previous experience in night audit functions or resort environments is a plus
• Familiarity with hotel management practices including front desk operations, guest services, and client communication

Join us as a Front Office Agent to be at the heart of our guests’ memorable experiences! Bring your passion for hospitality, your multilingual talents, and your commitment to outstanding customer service. Together, we’ll create welcoming environments where every guest feels like they’re coming home.

Work Location: In person