Front Office Agents, Supervisors and Duty Managerss

Front Office Agent (“Crew Member”)

About the role
At Moxy, check-in happens at the bar. You’re the first face guests see and the person who sets the vibe for their stay in Melaka.

What you’ll do

• Check guests in and out, handle reservations and payments
• Serve welcome drinks and simple beverages at the bar counter
• Share local tips on Jonker Street, food spots and events
• Handle guest requests and complaints quickly and with a smile
• Help out in F&B, lobby and social spaces when needed

What we’re looking for

• SPM / Diploma in Hospitality or related field
• Experience in front office or customer service is a plus; fresh grads welcome
• Good English and Bahasa Malaysia (Mandarin is a bonus)
• Outgoing and confident, and you enjoy chatting with people
• Willing to work shifts, weekends and public holidays

Front Office Supervisor

About the role
You lead the Crew on shift and make sure every guest gets a smooth, fun Moxy experience.

What you’ll do

• Supervise daily front office operations and shift handovers
• Coach, train and schedule Crew Members
• Handle escalated guest issues and service recovery
• Monitor arrivals, room status and coordination with Housekeeping
• Make sure cash handling, SOPs and brand standards are followed
• Support pre-opening setup and training

What we’re looking for

• Diploma / Degree in Hospitality Management
• At least 2 years of front office experience, including 1 year at supervisory level
• Familiar with PMS (Opera Cloud preferred)
• Hands-on leader who stays calm under pressure
• Good English and Bahasa Malaysia

Duty Manager

About the role
You’re the hotel’s go-to person during your shift. You oversee operations across departments and make sure guests and Crew are looked after.

What you’ll do

• Oversee overall hotel operations during your shift, including overnight
• Lead the front office team and coordinate with Housekeeping, F&B, Engineering and Security
• Handle VIPs, complaints, emergencies and incident reports
• Monitor occupancy, room inventory and revenue opportunities like upselling
• Make sure health, safety and security procedures are followed
• Report shift performance and issues to the GM

What we’re looking for

• Degree in Hospitality Management or related field
• At least 3 years in hotel operations, including supervisory or assistant manager experience
• Pre-opening or international brand experience is an advantage (Marriott is a plus)
• Strong problem-solver with a good sense of commercial and guest needs
• Fluent in English and Bahasa Malaysia
• Flexible with rotating and night shifts

Pay: From RM2,000.00 per month

Benefits:

• Free parking
• Maternity leave
• Meal provided
• Parental leave

Ability to commute/relocate:

• Melaka: Reliably commute or planning to relocate before starting work (Required)

Location:

• Melaka (Required)

Work Location: In person