Front Office & Admin Executive

Job Summary

We are looking for a professional, customer-focused, and organized Front Office & Administration Executive to manage the daily operations of our coworking space. The candidate will be responsible for front desk management, member support, visitor handling, administrative activities, and maintaining a welcoming and professional workspace environment.

Key Responsibilities

1. Front Office Management

• Welcome and greet members, visitors, and clients professionally.
• Handle incoming calls, emails, inquiries, and visitor registrations.
• Manage meeting room bookings, conference room schedules, and visitor appointments.
• Ensure a professional and welcoming reception area.
• Assist clients with general inquiries and direct them to the appropriate person.

2. Member Relationship Management

• Assist coworking members with their daily requirements and concerns.
• Handle member complaints and coordinate with the relevant teams for resolution.
• Maintain positive relationships with members, clients, and visitors.
• Support member onboarding, workspace orientation, and exit formalities.
• Inform members about available facilities, services, and workspace policies.

3. Coworking Space Operations

• Monitor the cleanliness, maintenance, and readiness of workstations and meeting rooms.
• Coordinate with housekeeping, security, maintenance, and IT teams.
• Ensure office amenities such as Wi-Fi, printers, pantry supplies, and meeting room equipment are available.
• Conduct routine workspace inspections and report operational issues.
• Ensure compliance with workplace rules, safety procedures, and access protocols.

4. Administrative Responsibilities

• Maintain records, registers, files, invoices, and daily operational reports.
• Manage office supplies, stationery, inventory, and pantry requirements.
• Assist with billing coordination, payment follow-ups, and membership documentation.
• Prepare daily attendance, visitor, meeting room usage, and occupancy reports as required.
• Support internal meetings, events, and other administrative activities.

5. Sales & Business Support

• Respond to inquiries regarding coworking memberships, private cabins, dedicated desks, and meeting rooms.
• Coordinate workspace tours for prospective clients.
• Follow up on leads and share inquiries with the sales team.
• Assist with membership renewals and customer feedback collection.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Good organizational and multitasking abilities.
• Basic knowledge of MS Office, Excel, email, and booking systems.
• Problem-solving skills and attention to detail.
• Professional appearance, positive attitude, and a service-oriented approach.

Qualifications & Experience

• Graduate in any discipline; hospitality or business administration qualifications are preferred.
• 1–2 years of experience in front office, administration, hospitality, facility management, or coworking operations.

Pay: ₹14,000.00 - ₹15,000.00 per month

Work Location: In person