Front Office & Client Relations Executive

• We are seeking a professional and customer-focused female candidate to manage front-office operations while handling HR coordination, client relationship management, and customer support functions.
• This multifaceted role is critical to ensuring smooth internal operations, excellent client experience, and effective coordination between clients, employees, and management in a stock broking environment.

Key Responsibilities

• Reception & Front Office Act as the first point of contact for clients, visitors, and vendors.
• Handle incoming calls, emails, and walk-in inquiries professionally.
• Maintain visitor records, office schedules, and basic administrative documentation.
• Relationship Management Build and maintain strong relationships with clients through regular interaction.
• Assist clients with account-related queries, onboarding documentation, and service requests.
• Coordinate with internal teams to ensure timely resolution of client needs.
• Customer Support Address client queries related to trading accounts, platforms, reports, and services.
• Resolve complaints efficiently while ensuring high levels of customer satisfaction.
• Maintain accurate records of client interactions and follow-ups.
• HR & Administrative Support Assist in recruitment coordination, interview scheduling, and candidate communication.
• Support onboarding and exit formalities, attendance tracking, and employee records.
• Help implement HR policies, internal communication, and basic compliance documentation.

Required Skills & Qualifications

• 12th Pass or Graduate (HR, Commerce, or Management preferred).
• Strong communication skills in English and Hindi (verbal and written).
• Pleasing personality with a professional and client-friendly approach.
• Basic knowledge of stock broking or financial services is an advantage.
• Proficiency in MS Office and comfort with CRM or support systems.
• Strong organizational, multitasking, and problem-solving skills.
• Experience 1-3 years of experience in a similar front-office, customer support, HR, or relationship management role.
• Experience in a stock broking or financial services firm is preferred but not mandatory.