Front Office & Customer Service Coordinator

Eagle Rock Gymnastics Academy is looking for a friendly, dependable and organized individual to join our front office team.

This position is ideal for someone who enjoys working with people, is comfortable talking with parents and families, and takes pride in providing excellent customer service. Our front office is an important part of helping new families get started and keeping our current families informed and supported.

Consistent afternoon/evening availability is an important part of this position. Our busiest customer-service hours are while classes are running, and we need reliable front-office coverage during those times.

Responsibilities include:

• Greeting families and providing friendly, professional customer service
• Answering phones, emails and parent questions
• Helping families understand our classes and programs
• Assisting trial students and their families
• Following up with prospective families after trials
• Helping families complete registrations and enrollments
• Processing payments and assisting with customer accounts
• Maintaining accurate student and family information
• Communicating schedules, policies and program information
• Completing general administrative and front-office tasks
• Keeping the front office and lobby organized
• Communicating effectively with coaches and management

We’re looking for someone who is:

• Dependable and able to maintain a consistent schedule
• Friendly, confident and comfortable talking with parents
• Organized and able to manage multiple tasks
• Comfortable using computers and learning new software
• Able to work independently and take initiative
• Detail-oriented and good at following through
• Comfortable helping prospective families make decisions and complete enrollment
• Positive and professional, even during busy periods
• Interested in learning and growing within the position

Previous customer service, office, administrative or sales experience is helpful but not required for the right person. Experience with gymnastics, youth sports or working with children and families is a plus.

Training will be provided. As the employee develops the ability to independently handle additional front-office responsibilities, there is opportunity for increased responsibility and compensation.

Please include your current Monday–Thursday afternoon/evening availability when applying.

Pay: $11.00 - $15.00 per hour

Benefits:

• Flexible schedule

Work Location: In person