Front Office & Estimation Coordinator

Job Summary

The Front Office & Estimation Coordinator is responsible for managing front office operations, providing administrative support, preparing quotations and estimates, coordinating with customers and suppliers, and ensuring smooth communication between clients and internal departments.

Front Office & Administration

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in person and via phone/email
• Receive, sort and distribute daily email/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook)
• Update calendars and schedule meetings
• Perform other clerical receptionist duties such as filing photocopying transcribing
• Implement clerical duties and administrative processes such as quotation, invoice, work order and payment collection
• Proven admin or assistant experience
• Knowledge of office management skills and ability to multi-task and prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Proficient in MS Office, SAP, Oracle

Estimation & Sales Coordination

• Prepare accurate quotations based on customer requirements and approved pricing.
• Review customer inquiries, drawings, and specifications.
• Coordinate with production and purchasing departments for pricing and material availability.
• Follow up with customers on submitted quotations.
• Prepare cost estimates and maintain quotation records.
• Update quotation registers and sales reports.
• Assist in preparing tenders and bid submissions.
• Coordinate work orders after customer approval.

Customer Service

• Respond to customer inquiries promptly and professionally.
• Build and maintain good customer relationships.
• Coordinate delivery schedules with customers and operations.
• Update customers regarding job progress and delivery status.
• Resolve customer concerns by coordinating with relevant departments.

Documentation & Reporting

• Prepare daily, weekly, and monthly reports.
• Maintain customer database and quotation history.
• Ensure proper filing of quotations, invoices, purchase orders, and work orders.
• Support the Accounts Department by providing customer-related documentation when required.

Required Qualifications

• Bachelor's Degree or Diploma in Business Administration, Commerce, or a related field.
• Minimum 2–5 years of experience in Front Office, Administration, Estimation, or Sales Coordination.
• Experience in the Signage, Advertising, Construction, Fabrication, or Manufacturing industry is preferred.
• Build and maintain good customer relationships.
• Coordinate delivery schedules with customers and operations.
• Update customers regarding job progress and delivery status.
• Resolve customer concerns by coordinating with relevant departments.

Required Skills

• Excellent verbal and written communication skills in English (Hindi is an added advantage).
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Ability to prepare professional quotations and estimates.
• Strong organizational and multitasking abilities.
• Excellent customer service and coordination skills.
• Ability to work under pressure and meet deadlines.
• High level of accuracy and attention to detail.

Position Front Office & Estimation Coordinator

Salary AED - 2,750/- per month.

Job Location - Al Sajja Industrial Area, Sharjah

Working Hours - As per company policy

Transportation - Company transportation is not provided. Employees are responsible for arranging their own transportation.

Benefits - As per UAE Labour Law and Company Policy

This job role is ideal for candidates with strong administrative, customer service, and estimation skills who can effectively support both front office operations and sales coordination in a fast-paced signage, advertising, or fabrication company.

Pay: AED2,500.00 - AED2,750.00 per month

Work Location: In person