Front Office & Guest Experience (Backpacker Hostel)

Job brief

We are looking for passionate, outgoing, and detailed-oriented individuals to be part of our growing team.

Your role is to create the warmest welcome at check-in and the hardest goodbye at check-out. To our guests, you will be more than just a face at reception, but also a travel guide, a party host, and a local friend.

If you are someone with a bright personality, a team player and enjoys meeting people of different cultures, join us, as we expand our brand and team both locally and abroad!

About BEAT. Hostel:

• We run four backpacker hostels in Singapore, and a fifth hostel in downtown Bangkok!
• A diverse team who share a common love of backpacking, travel, and meeting people from all sorts of background, culture, and language.
• We have been doing this for almost 10 years now and loving everyday of it!

Responsibilities

• Welcome guests warmly upon arrival and make them feel at home throughout their stay.

• Perform all check-in & check-out tasks using PMS Software. Basic admin tasks (e.g. update guest details, ensure correct documentation, etc.)

• Handle reservations, inquiries, and guest requests - online, in person, and via phone.

• Resolve guest issues in a timely and professional manner.

• Liaise with Housekeeping & Maintenance team to ensure all rooms and spaces are clean, tidy and fully-furnished to accommodate guests’ needs.

• Organise and promote social events, tours, and activities to elevate Guest Experience.

• Provide guests with key information, recommendations and local knowledge.

• Help create a lively, inclusive, and social vibe at the hostel.

• Assist in the administrative and marketing aspects of the hostel, when needed.

Requirements

• Work experience at a Hostel/Hotel or similar e.g. Customer Service roles
• Understanding of PMS System (e.g. Cloudbeds) and OTAs is a plus
• Excellent communication skills with a friendly, approachable personality
• Highly-organised, good attitude, and proactive
• Passion for hospitality and fostering meaningful guest experiences
• Entry level may also apply
• Required to work shift work including weekends and PH

Why Join Us?

• Vibrant work environment and a young diverse team
• Opportunities for growth within our expanding hostel brand
• Staff discount on accommodation and F&B across our properties