Front Office & Guest Relations Executive

Front Office Executive (Guest Relations)
Beau Monde Suites | Red River Hospitality & Ventures LLP | Guwahati, Assam
Full-time |

About us
Beau Monde Suites is a premium aparthotel in Guwahati with 20 serviced apartments, offering the comfort of a home with the service of a hotel. Our guests include families, corporate travellers and long-stay visitors.

The role
You will be the face of Beau Monde. You'll run the front desk during our peak hours and make sure every guest has a smooth, comfortable stay.

Key responsibilities

• Handle guest check-ins and check-outs, including collecting and verifying ID documents
• Greet guests, attend to their requests and resolve complaints promptly
• Build strong guest relationships that lead to repeat stays and positive feedback
• Respond to guest reviews on Google and booking platforms
• Supervise housekeeping when needed, and check rooms and common areas for cleanliness
• Coordinate with vendors for laundry, maintenance, supplies and other services
• Keep guest records, registers and billing accurate
• Oversee the property during your shift and report any issues

Requirements

• Minimum 1–2 years of front office experience in a hotel, serviced apartment or similar property
• Fluency in English, Assamese and Hindi, spoken and written
• Good written English for guest communication and review responses
• Well groomed, presentable and courteous
• Basic computer skills (MS Office; PMS or OTA extranet experience is a plus)
• Hotel management degree or diploma preferred

Pay: ₹8,900.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person